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My email has been hacked. Yahoo. Phone and web. Log

Customer Question
My email has been...

My email has been hacked

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Phone and web

Technician's Assistant: What troubleshooting have you tried?

Log completely out. Can't login, and a secure email message has been sent to some of my email addresses

Submitted: 6 months ago.Category: Email
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Answered in 9 minutes by:
3/12/2018
Email technician: Cris, Computer Enthusiast replied 6 months ago
Cris
Cris, Computer Enthusiast
Category: Email
Satisfied Customers: 7,081
Experience: Specialize in email support.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you. Sorry to hear about your issue.

Have you tried to reset the password?

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Customer reply replied 6 months ago
It will not allow me to
Email technician: Cris, Computer Enthusiast replied 6 months ago

Please use the link below to reach a Yahoo specialist to further assist with getting your password ***** When you reach site click on Reach Yahoo Specialist.

Then select Hacked Account then select don't have access to alternate email. You will then have Yahoo Specialist.

https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

Please take a moment to rate my service and submit at the top.

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Customer reply replied 6 months ago
I have not been helped. Nothing has been done other than you debiting my account for over $50
Email technician: Cris, Computer Enthusiast replied 6 months ago

Did you get my response yesterday?

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Cris
Cris
Cris, Computer Enthusiast
Category: Email
Satisfied Customers: 7,081
7,081 Satisfied Customers
Experience: Specialize in email support.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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