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I can't open Microsoft outlook e-mail to log in. 2-years ago…

Customer Question
I can't open Microsoft...

I can't open Microsoft outlook e-mail to log in

Technician's Assistant: When could you last open your Microsoft Outlook?

2-years ago before I had factory set done on my computer by a tech

Technician's Assistant: Did you recently update your software or Operating System (OS)?

NO

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

Is this the e-mail I should be using for my computer?

Submitted: 1 month ago.Category: Email
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Answered in 3 minutes by:
3/11/2018
Email technician: Cody, Senior Systems Administrator replied 1 month ago
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,361
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Email technician: Cody, Senior Systems Administrator replied 1 month ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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