Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Cant rest my google email. Gmail. Phone. All of the

Customer Question
Cant rest my google...

Cant rest my google email

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone

Technician's Assistant: What troubleshooting have you tried?

All of the directions given

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 23 minutes by:
3/11/2018
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,928
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

Ask Your Own Email Question
Customer reply replied 4 months ago
please
Customer reply replied 4 months ago
no if you could do a walk through
Email technician: Josh, Computer Enthusiast replied 4 months ago

Have you used their online reset tool? If yes, what was the result?

Ask Your Own Email Question
Customer reply replied 4 months ago
it says I have tried too many times it wants a password ***** don't have or the date I joined Google but I have no idea
Email technician: Josh, Computer Enthusiast replied 4 months ago

Unfortunately, there isn't a way around the Google recovery options. If you are unable to use those options, then you will need to open a new account.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I usually get into my gmail account on my lap top through my
I usually get into my gmail account on my lap top through my galaxy cell phone. That does not seem to be working. Google had also given me a password ***** I have forgotten. I want a new password ****… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
47 satisfied customers
Cant recover password for gmail. tried to recover but it
cant recover password ***** gmail***@******.***. tried to recover but it said account non existant not true i receive email on phone … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to get my password for my google account. I can be to
just that i cant get my cell phone to work without my password ***** google account… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I can't sigh in to gmail account. Phone. I try using a
i try using a different email but it said google cant confirm it my … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have two GMail addresses. roydite. Browser. Wish to cancel
Wish to cancel one of my accounts but cant access.***@******.*** to cancel … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Having trouble verifying my email, i posted on gmail help
having trouble verifying my email, i posted on gmail help forum and couldnt verify it, i created it yrs ago and i cant get back into it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I bought a new phone and wanted to add Gmail to it but I
I bought a new phone and wanted to add Gmail to it but I cant log in as nothing seems to work when I try to update my password. This PC that I am using logs in automatically so I cant see what passwor… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My account is telling me its not me. Gmail. Via computer or
I have tried to reset password ***** as I cant remember an old password ***** when i opened account it keeps saying it cant verify me … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
Having problem with my google email account. Gmail. By phone
by phone but my current phone is being replaced due to low bat … read more
Moses C
Moses C
Bsc
752 satisfied customers
My mobile phone wont work. asking for gmail account and
my mobile phone wont work. asking for gmail account and password, but i have forgotten. … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My password is saved on my phone. but I can not log in from
my password ***** ***** on my phone. but I can not log in from my computer. no longer have the back up email. I need my password ***** need to rest it … read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I had to get a new phone so my email erased and I forgot my
I had to get a new phone so my email erased and I forgot my password ***** when I got reset it it wont let me vbecause it says it cant verify its me because I never updated my phone number and I reall… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
James I cant log on to my gmail account because I cant
Hi James I cant log on to my gmail account because I cant remember my password ? … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Cant remember password for my gmail account, i created my
i created my account years ago and would only access it thru my phone and 2 days ago i bought a new phone and now i cant switch my account to my new phone … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I have created several gmail accounts (4) on purpose but
I have created several gmail accounts (4) on purpose but somehow they are all linked together and I cant get in. What can I do ? I have used the features suggested but nothing works. They were set up … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
29 satisfied customers
Received a message that my google gmail account had been
Received a message that my google gmail account had been disabled. This was my work account and I can't get into it. I sent 2 requests but have not heard anything back. Suggestions? … read more
Steve Lewey
Steve Lewey
BA
5 satisfied customers
My email is and I need all the information I had saved on my
my email is***@******.*** and I need all the information I had saved on my inbox from September 1 2016 - October 31 … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
i have just tried to sign into my gmail and forgot my password
i have just tried to sign into my gmail and forgot my password ***** problem is they are send messages to a mobile phone number that no longer exists i have given my new mobile phone and my gmail addr… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x