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Lightning has stopped working. I see TB is at 59.0b2. Help,

Customer Question
Lightning has stopped working...

Lightning has stopped working. I see TB is at 59.0b2. Help, please.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Verizon.net

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Windows PC

Technician's Assistant: What troubleshooting have you tried?

I've downloaded lightning-5.5b2-sm+tb-windows.xpi but don't know how to install.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No, I don't think so

Submitted: 6 months ago.Category: Email
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Answered in 6 hours by:
3/11/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,159
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Hello, this is Bing. Thanks for asking a question at JustAnswer, I guess TB refers to Thunderbird here, what happens if you start it?

If this is your first time here, I would like to go over a few things:

  1. Please be aware that you are using JustAnswer, a paid service providing professional support with guaranteed quality. This is not a service for $5 (your deposit). Please advise if you want to continue or not. Thanks.
  2. You may see an offer for a phone call or remote support for an extra fee, this is not from me, by the site automatically. If you think it is unnecessary or unrelated for your question, please disregard it.
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Customer reply replied 6 months ago
This is a bull shit response to an obvious question asked hours ago. If this is the best you can do I will challenge the charge to my credit card. I will not pay for us less idiotic responses.
Email technician: Josh, Computer Enthusiast replied 6 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 22,644
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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