Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Some emails are being sent to Trash, The ones that it

Customer Question
Some emails are being...

Some emails are being sent to Trash, The ones that it happens to are from AWeber

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

Looking at rules. I ahve acoworker that has the same problem receiving the same emails in gmail

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/11/2018
Email technician: John, Email Support Specialist replied 1 month ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,793
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Are you accessing your gmail using a web browser or email software ?

Which version of windows is installed in the PC.Is it Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

Ask Your Own Email Question
Customer reply replied 1 month ago
Brouwser, win 10
Email technician: John, Email Support Specialist replied 1 month ago

Is there any filters set in your gmail settings ?

Ask Your Own Email Question
Customer reply replied 1 month ago
I only looked at rules
Customer reply replied 1 month ago
I have a coworker with same problem
Email technician: John, Email Support Specialist replied 1 month ago

Is that co-worker also using the same email account ?

Ask Your Own Email Question
Customer reply replied 1 month ago
No
Email technician: John, Email Support Specialist replied 1 month ago

That is strange.

In that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

Ask Your Own Email Question
Customer reply replied 1 month ago
Not paying for sharing session
Email technician: John, Email Support Specialist replied 1 month ago

I will do it without additional cost for this time.Is that OK with you?

Ask Your Own Email Question
Customer reply replied 1 month ago
OK, Thanks
Email technician: John, Email Support Specialist replied 1 month ago

To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=62088dd9-b50a-45ee-a3d0-793ec65a5df3 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

Ask Your Own Email Question
Customer reply replied 1 month ago
Am intalling it now
Email technician: John, Email Support Specialist replied 1 month ago

OK

Ask Your Own Email Question
Email technician: John, Email Support Specialist replied 1 month ago

I am out of ideas so i am opening this to other experts to see if they can help you fix it.

Sincerely,

John

Ask Your Own Email Question
Email technician: bbao, IT Consultant replied 1 month ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,365
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

As far as you know, do you have Gmail filters in use? Please check below Google Help for how to check Gmail filters.

https://support.google.com/mail/answer/6579?hl=en

Ask Your Own Email Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I forgot my email password and the recovery phone number I
I forgot my email password ***** the recovery phone number I had listed is an old landline I don't have anymore … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
I upgraded my cell phone. I put the Gmail app on the new
Hi my name is***** upgraded my cell phone. I put the Gmail app on the new iPhone and was logging in but forgot my password. I went through the process but google tells me I don't exist. I had Gmail on… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I deleted an email address by mistake. How do I get it back?
I deleted an email address by mistake. How do I get it back? … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
I cannot log in. I am also paying too much for services that
I cannot log in. I am also paying too much for services that I never use. I just looked at my statement--on 4/23 $3.99 & $4.99 on 4/20 3.99 and I also pay at least two more much higher ones. … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
When I receive emails from contact application on my website
When I receive emails from contact application on my website contact page. it comes from host.thewengineers.com which is my previous host. How can change this ? … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
Forgot password for new laptop wish to down load micro soft
forgot password ********@******.*** new laptop wish to down load micro soft on computer but asker to send code on***@******.*** desktop it does not appear so i can get a new password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Its not my computer, its my email service, is that apart of
Its not my computer, its my email service, is that apart of what you do? … read more
Jess M.
Jess M.
Computer Support Specialist
2,097 satisfied customers
It isn't my gmail it is my phine has locked me out and I
It isn't my gmail it is my phine has locked me out and I need an old password ***** get it to open I forgot it. It said that someone attempted to open my account from tawain. I changed my password ***… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am unable to sign into, retrieve, or send e-mail. My AOL
I am unable to sign into, retrieve, or send e-mail. My AOL address is***@******.***. My home telephone number is(###) ###-#### The cell phone number you have,(###) ###-#### is correct and I receive ca… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I have been experiencing problems with ever since windows
I have been experiencing problems with ever since windows put the recent build. My audio device doesn't work and downloading says the cannot download because of attachment to divice. I was on phone wi… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Need help to recovery my Gmail password please.... My Gmail
Need help to recovery my Gmail password ***** My Gmail is***@******.*** and my phone number is(###) ###-####… read more
bbao
bbao
IT Consultant
1,365 satisfied customers
I HAVENT BEEN ABLE TO GET MYE-MAL FOR SOME REASON? INTERNET
I HAVENT BEEN ABLE TO GET MYE-MAL FOR SOME REASON? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I can't open my aol mail. It says safari has to many
I can't open my aol mail. It says safari has to many redirects … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
Outlook willnot load. Yesterday had trouble then. I got a
outlook willnot load JA: When could you last open your Outlook? Customer: yesterday had trouble then JA: Did you recently update your software or Operating System (OS)? Customer: no JA: Anything else … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I have been on holiday and whilst away my gmail account
I have been on holiday and whilst away my gmail account stopped downloading mail. How do I find out what is wrong and how do I get my mail? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I cannot access my mail account nor can I change the
I cannot access my***@******.*** mail account nor can I change the password ***** I don't have this email on my computer anymore. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
522 satisfied customers
Sorry, I had to switch to my computer. JustAnswer wanted to
Sorry, I had to switch to my computer. JustAnswer wanted to charge me $53.00 and you had said it would be a $5.00 refundable charge. Anyway to get back to my question... I received two email, one stat… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
Email sending is blocked. Verizon. Either my phone or my
Either my phone or my desktop. I am at my desktop. Normally, I send out and receive about 100 - 250 emails a day. Today is the first time it has stopped allowing me to send emails. I can receive but can't send. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x