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Some emails are being sent to Trash, The ones that it

Customer Question
Some emails are being...

Some emails are being sent to Trash, The ones that it happens to are from AWeber

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Laptop

Technician's Assistant: What troubleshooting have you tried?

Looking at rules. I ahve acoworker that has the same problem receiving the same emails in gmail

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't think so

Submitted: 4 months ago.Category: Email
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Answered in 4 minutes by:
3/11/2018
Email technician: John, Email Support Specialist replied 4 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 5,924
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Are you accessing your gmail using a web browser or email software ?

Which version of windows is installed in the PC.Is it Windows 7, windows 8, Windows 10?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Customer reply replied 4 months ago
Brouwser, win 10
Email technician: John, Email Support Specialist replied 4 months ago

Is there any filters set in your gmail settings ?

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Customer reply replied 4 months ago
I only looked at rules
Customer reply replied 4 months ago
I have a coworker with same problem
Email technician: John, Email Support Specialist replied 4 months ago

Is that co-worker also using the same email account ?

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Customer reply replied 4 months ago
No
Email technician: John, Email Support Specialist replied 4 months ago

That is strange.

In that case may I remote access to your PC and check the issue you are facing directly. It’s secure and also you can see what all I am doing in the PC. Let me know so that I can give you the link to do that.

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Customer reply replied 4 months ago
Not paying for sharing session
Email technician: John, Email Support Specialist replied 4 months ago

I will do it without additional cost for this time.Is that OK with you?

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Customer reply replied 4 months ago
OK, Thanks
Email technician: John, Email Support Specialist replied 4 months ago

To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=62088dd9-b50a-45ee-a3d0-793ec65a5df3 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.

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Customer reply replied 4 months ago
Am intalling it now
Email technician: John, Email Support Specialist replied 4 months ago

OK

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Email technician: John, Email Support Specialist replied 4 months ago

I am out of ideas so i am opening this to other experts to see if they can help you fix it.

Sincerely,

John

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Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,796
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

As far as you know, do you have Gmail filters in use? Please check below Google Help for how to check Gmail filters.

https://support.google.com/mail/answer/6579?hl=en

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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