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It is not my email. Its google acct. I have changed pw

Customer Question
It is not my...

It is not my email. Its google acct. I have changed pw several times and it recognizes I chg the pw however doesnt acknowledges it when I go into utube .

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

There is a cell phone number on file

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not that I'm aware of

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
3/11/2018
Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 6 months ago
Samuel NetEngineer
Samuel NetEngineer, Computer Hardware Engineer
Category: Email
Satisfied Customers: 795
Experience: Network Engineer at USAF
Verified

Hello, my name is ***** ***** I am one of the experts that is going to help you today. Please give me a moment to look over your question so I don't miss anything.

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Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 6 months ago

You cannot login to Youtube with your Google account?

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Customer reply replied 6 months ago
THAT IS RIGHT
Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 6 months ago

What device are you attempting to login with?

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Customer reply replied 6 months ago
No I do not want a run around. I am not paying additional money for something google should fix for no money.
Customer reply replied 6 months ago
If you cannot repair without additional payment then give me the google number to call
Customer reply replied 6 months ago
I am trying two devices
My cell phone
My tablet
Email technician: Samuel NetEngineer, Computer Hardware Engineer replied 6 months ago

We are not associated with Google.

This is an independent paid tech service.

Would you still like to continue?

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Customer reply replied 6 months ago
No. I was told you were.
Email technician: Jeevan DSouza,
 replied 6 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 181
Experience: Professor at DeVry University
Verified

Hello! You should use the same email and password ***** use for your google account. If this solves the problem, please give me a 5-star rating.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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