Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Despite scouring the internet for three days in search of…

Despite scouring the internet...

Despite scouring the internet for three days in search of correcting the following: 550-Please turn on SMTP Authentication in your mail client, I cannot find an answer (at least one that I understand).

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Web browser primarily.

Technician's Assistant: What troubleshooting have you tried?

Gmail community and google searches

Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/10/2018
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

Ask Your Own Email Question

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified
Cody and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Cody, it's been 6 minutes are you close to connecting?

sorry for wait generating link now

Ask Your Own Email Question

go here to connect me; https://tinyurl.com/y87o9f4k
This will download a file named Elsinore.ScreenConnect.Client
Double click on this file to run it and connect me remotely.

Ask Your Own Email Question
Customer reply replied 4 months ago
It won't work. I opened it and it converted to a word document with symbols

You're doing this on your computer?

Ask Your Own Email Question

try this

Please download and run this file and provide me the ID/Password:
https://download.teamviewer.com/download/TeamViewerQS.exe

Ask Your Own Email Question
Customer reply replied 4 months ago
Here's what I received with your second link TeamViewer and the same as the previous one - a Word document with symbols. I've done screen share before and not sure why such difficulty? This is time consuming and frustrating. Let's cancel this.
Customer reply replied 4 months ago
Please confirm.

is this a Mac?

Ask Your Own Email Question

ok thats the issue

for Mac

Please download and run this file and provide me the ID/Password:
http://download.teamviewer.com/download/TeamViewerQS.dmg

Ask Your Own Email Question
Customer reply replied 4 months ago
ID 500-641-020 P/W: 5016

try it again says you dont have it open and running

Ask Your Own Email Question

you have a new password?

Ask Your Own Email Question
Customer reply replied 4 months ago
I opened it a second time so P/W is 4019, try now. Thanks
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Cody Your Own Question
Cody
Cody
Cody, Senior Systems Administrator
Category: Email
Satisfied Customers: 3,889
3,889 Satisfied Customers
Experience: Systems Administrator

Cody is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I'm trying to link my Gmail account with Outlook 2013 but
I'm trying to link my Gmail account with Outlook 2013 but with no success. I have followed the recommended procedures but Outlook can't confirm my gmail account details. What else can I do? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
973 satisfied customers
Just curious if you knew about ip address and Gmail
HI Andy, just curious if you knew about ip address and Gmail Accounts. For example, if I see and SMTP account that check my e-mail account in CA 6 hours ago but I am in AZ, shall I be concerned? … read more
Domijones Manalo
Domijones Manalo
B. S. in Computer Technology
27 satisfied customers
It keeps saying gmail is off line & i've tried everything I
it keeps saying gmail is off line & i've tried everything I can think of to fix it … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I need to get MX records for both of our email accounts as
Good Morning. I need to get MX records for both of our email accounts as we are not, and have not been receiving email on several of our email accounts for weeks. This is the error message. … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
My ISP has started authentication, how do I set it up with
My ISP has started authentication, how do I set it up with windowsa live? … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
983 satisfied customers
I am trying to add an exchange email account as an
I am trying to add an exchange email account as an additional email in my gmail account … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I am getting a message from my Mail (Mac) client that the
I am getting a message from my Mail (Mac) client that the SMTP server wants a password, even though the password ***** been reset. … read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
I have a business email exchange account that I've been
I have a business email exchange account that I've been forwarding through a gmail account. All of the sudden all of my Facebook mail, LinkedIn mail, Docusign mail and other business accounts plus ran… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
HELP PLEASE. My email can't send or receive from any gmail
HELP PLEASE. My email can't send or receive from any gmail or google-based email servers. I have my own email domain name (from GoDaddy) which was hacked a couple of weeks ago (got thousands of "undel… read more
Cody
Cody
Senior Systems Administrator
3,889 satisfied customers
I have 2 networked computers., one is running Outlook 2007,
I have 2 networked computers. For email, one is running Outlook 2007, the other 2013. About 4 weeks ago, the 2007 computer stopped sending emails. The other one on the same network with the same DSL i… read more
Richard Hall
Richard Hall
Microsoft Certified Systems Engineer
119 satisfied customers
I have been using Eudora 7.1.0.9 for several years with ut
I have been using Eudora 7.1.0.9 for several years with ut trouble. Now when I try to get or sent mail I get an error message that partially reads: "550 5.7.1 Authentication Required" I have reviewed … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I am on a macbookpro using OS 10.7.5. i use Outlook 14.3.8
I am on a macbookpro using OS 10.7.5. i use Outlook 14.3.8 for gmail imap accounts. I can receive but not send email. I can receive and send in Entourage. checking my settings they are both the same. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Sandy worked with me to correct my gmail account (couldn't
Sandy worked with me to correct my gmail account (couldn't send emails) Still can't. Below is the error message Delivery to the following recipient failed permanently: ***@******.*** Technical details… read more
routeranger
routeranger
Network Security Consultant
31 satisfied customers
Ive got one e-mail account on Thunderbird:[email protected]
I've got one e-mail account on Thunderbird:[email protected] I'll be in UK for a couple of years and want to set up another mailbox for UK use. How do I go about it. Easy to follow step by step answer p… read more
Ansh P.
Ansh P.
System Analyst
Bachelor\u0027s Degree
6,393 satisfied customers
Hi. I just switched a clients domain from one server to another
Hi. I just switched a client's domain from one server to another. This clients uses Google Apps for Business, just as my company does. Before switching the nameservers, I created the same MX records f… read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
How do I set up Thunderbird 10.0.2 using Microsoft Exchange
How do I set up Thunderbird 10.0.2 using Microsoft Exchange server. I have Outlook 2010. My server name in Outlook Accounts is excas003-5.exch003intermedia.net… read more
Andrew
Andrew
Systems Administrator
Bachelor\u0027s Degree
81 satisfied customers
I have a google account "lastname.firstname" with an "identity"
I have a google account "lastname.firstname" with an "identity" associated with it (firstnamelastname,MD) , which is the name which I want to have as my main gmail name. Instead, my gmail username isX… read more
Frederick S
Frederick S
Computer Specialist
High School or GED
701 satisfied customers
Hello, I have had a problem with my google email for over the
Hello, I have had a problem with my google email for over the past two years. Everytime I receive an email I always get the following error message: Delivery to the following recipient failed permanen… read more
ehabtutor
ehabtutor
C.E.O
Bachelor\u0027s Degree
12 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x