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This answer was rated:

Think I have been hacked. All of my information is gone.

Think I have been...

Think I have been hacked. All of my information is gone.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

My desk top computer.

Technician's Assistant: What troubleshooting have you tried?

Not anything yet because I didn't know what to contact since everything is gone.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Don't know of anything.

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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Do you need more from me?
Customer reply replied 4 months ago
What are your charges?
Answered in 26 minutes by:
3/10/2018
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,372
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good afternoon/evening! My name is ***** ***** I look forward to helping you today!

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I'm happy to help fix this. Would you like to do the remote service so i can see and fix this issue OR would you like to tell me more over chat and I can give you some options to try?

Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,372
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified
Sean S. and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Give me some options please.

http://www.justanswer.com/remotedesktop/join.aspx?Session=2f741ab3-092f-4933-8543-44cc878da0f5

^^... Thank you!... Go to this link and follow all the prompts to download the run the program. I'll be connected once you do. Please let me know within 5 minutes if we're not connected. Thanks!

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Sean S.
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,372
1,372 Satisfied Customers
Experience: 5+ years IT experience. A+, Net+, Security+ certified

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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