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This answer was rated:

I was trying to unsubscribe to several things and apparently…

I was trying to...

I was trying to unsubscribe to several things and apparently l did something l shouldn't have done. I'm new at this and self taught so l take some wrong turns. Now l need to get out of this one.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

G ail

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Phone or tablet

Technician's Assistant: What's the brand/model and Operating System (OS) of your smartphone?

Android coolpad defiant

Technician's Assistant: How long has this been going on with your Coolpad phone? What have you tried so far?

Inboxpro.me

Technician's Assistant: Anything else you want the Smartphone Expert to know before I connect you?

I subscribed to 3 movie channels or whatever and l want to be rid of those

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Customer reply replied 5 months ago
It's 123movies, OVYMedia, and ImagaHub.
Customer reply replied 5 months ago
You can connect if you protect my aninimity
Customer reply replied 5 months ago
My information, ya know?
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 5 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 33 minutes by:
3/10/2018
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified

Good morning/afternoon! My name is ***** ***** I look forward to helping you today!

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I'm happy to help fix this. Would you like to do the remote service so i can see and fix this issue OR would you like to tell me more over chat and I can give you some options to try?

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Of course, anonymity is always protected

Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
Experience: 5+ years IT experience. A+, Net+, Security+ certified
Verified
Sean S. and 87 other Email Specialists are ready to help you
Ask your own question now

http://www.justanswer.com/remotedesktop/join.aspx?Session=cb46aad9-9d4c-4703-a975-56e52cf18179

^^... Thank you!... Go to this link and follow all the prompts to download the run the program. I'll be connected once you do. Please let me know within 5 minutes if we're not connected. Thanks!

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Were you able to click the link and follow all of the prompts to start the program?

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Customer reply replied 5 months ago
Sean, are you there?
Customer reply replied 5 months ago
Can we do the secure link? Why didn't it work?

yes, I'm here. Let me repost the link for you

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Customer reply replied 5 months ago
are we connected? What do l do now?

Not yet. Can you see if you downloaded the program but did not open it?

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It's called Eisnore Screen Connect

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Customer reply replied 5 months ago
How will I know when it's done, or if you're there?

I'll take over once we're connected and open up a notepad to talk to you on

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Customer reply replied 5 months ago
Ok

Yes I do

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Customer reply replied 5 months ago
you do, what?

Sorry. Didn't mean to type that. Were you able to click the link I posted --->

http://www.justanswer.com/remotedesktop/join.aspx?Session=cb46aad9-9d4c-4703-a975-56e52cf18179

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Customer reply replied 5 months ago
aren't we connected?
Customer reply replied 5 months ago
It says Elsinore.ScreenConnect.Client(1).exe

Correct. Double click that please

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Customer reply replied 5 months ago
I don't know what that means.

Open that Elsnore program please. It's not opened yet. It's only downloaded

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Customer reply replied 5 months ago
I touched it and it says can't open file

Are you on a Mac or a PC?

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Customer reply replied 5 months ago
I touched it again, now it has a black box with a check mark in it

Okay. Is this a MAC or a PC?

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Customer reply replied 5 months ago
On top in blue it says 1selected
Customer reply replied 5 months ago
It's an Android tablet
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Customer reply replied 5 months ago
It says this type of file can harm my device
Customer reply replied 5 months ago
Now what?
Customer reply replied 5 months ago
R u still there?
Customer reply replied 5 months ago
Are you REALLY going to just leave me hanging?
Customer reply replied 5 months ago
On top of this page it says l rated 5stars. I rated 0 stars because when my "expert" couldn't seem to help me, he just stopped conversing and left me hanging with no resolution.
Jeevan DSouza
Category: Email
Satisfied Customers: 172
Experience: Professor at DeVry University
Verified

Hello there! Please go back to those movie channel websites, login and unsubscribe to them.

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Customer reply replied 5 months ago
I used your link and it gave me Error 404 invalid !ink.But not to worry, l actually fixed the problem myself with help from Google, which l probably should have done in the first place. Thanks anyway. Bye
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Sean S.
Sean S.
Sean S., Computer Support Specialist
Category: Email
Satisfied Customers: 1,373
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Experience: 5+ years IT experience. A+, Net+, Security+ certified

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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