Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Looking for a way to quickly delete a massive number of old…

Customer Question
Looking for a way...

Looking for a way to quickly delete a massive number of old AOL emails,

Technician's Assistant: Have you checked for the lost email in your Trash and Spam folders?

These old emails go back decades ~ looking for a way to locate them in windows explorer.

Technician's Assistant: Are you checking your AOL mail in your browser or using an email client (such as Outlook)?

Just recently cannot open in standard version, instead of basic version ~ AOL technician said I need to delete a massive number of old emails, without giving me any details on how to do it.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Open for suggestions.

Submitted: 6 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/10/2018
Email technician: Isaac Franklin, Support Technician replied 6 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,120
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your emails. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 6 months ago

You can do this easily for both issues.

If you want standard version:

Click on the link “Standard Version” from the page footer after sigining into aol.

To switch to AOL Basic Mail go to the top right, click Options, and select Basic Version.

To delete mass emails:

Open up your aol and sign in for windows computer.

In your Mailbox window, press and hold the Shift key on your keyboard, and then click the first email that you wish to delete.

2. Now, hold the Shift key down, and click the last email in the list. This will select all the emails between the first email and the last email that you have selected. (make sure you look before you hit delete and uncheck any of the ones you want to keep)

3. Click Delete.

I do not advise you try this from a phone or tablet/ipad etc. They dont usually offer as many options as a computer/mac. To get rid of that many emails, another smaller os device will take a lot of time.

If you need further help, i am leaving you an aol guide. Click the link below and then click THE TRASH FOLDER AND DELETING MAIL and use the drop down for HOW DO I DELETE AN EMAIL OR MULTIPLE EMAILS IN AOL.

https://help.aol.com/articles/aol-mail-features-and-actions

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,120
2,120 Satisfied Customers
Experience: Technical Support Coach at Liberty Tax Service

Isaac Franklin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
BLERK keeps appearing when I click my aol. I cannot get into
BLERK keeps appearing when I click my aol. I cannot get into aol. at all … read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
I have email account ([email protected]) long time, but
I have email account (*****@******.***) long time, but stopped using a while (several years) becuase of hacking problem. When I start to use again recently, I found all old emails gone. Is there any w… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I stupidly deleted emails from my yahoo account back in
I stupidly deleted emails from my yahoo account back in October 2016 and I am in a position now where I desperately desperately need them. Yahoo help center articles say that if it has been more than … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have accidentally permanently deleted some important
hey I have accidentally permanently deleted some important emails? can I retrieve them? … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
My AOL always opens in basic. I can use the drop-down menu
My AOL always opens in basic. I can use the drop-down menu to change to standard. How can I get it to always open in the standard version. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Lost one of my files. It was deleted accidentally or what
lost one of my files. It was deleted accidentally or what happened I don't know. iwould like for you to retrieve those files. … read more
Isaac Franklin
Isaac Franklin
Support Technician
Associate of Science in Social Sciences
2,120 satisfied customers
Yesterday I must have inadvertently switched something on my
Yesterday I must have inadvertently switched something on my AOL email on my iPhone. I can now only see emails starting yesterday on both my iPad and IPhone. How can I see ALL my previous as well as m… read more
GeekGal
GeekGal
IT Director
Bachelors Degree
579 satisfied customers
How do I delete a mass of emails from previous years and
Hi. How do I delete a mass of emails from previous years and keep only this year's email on AOL … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
A friend of mine had an AOL account which he did not use
Customer: A friend of mine had an AOL account which he did not use for a couple of years. he has recently been able to access it again but the emails in it only go back to 2009. Cont... Are they gone … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am receiving a large amount of emails. I go to spam
I am receiving a large amount of sexual emails. I go to spam setting to block whoever the email is from. Is there another way to stop this? Is there anyone I can send this info to at AOL to see? Also,… read more
Tim
Tim
Bachelors in Information Technology
13 satisfied customers
I opened my iPad and my mail aol and there was on the left
I opened my iPad and my mail aol and there was on the left side a list of emails and on right underneath it was an open mail which corresponded to the last email listed on the left side. It was an old… read more
Chris R.
Chris R.
Bachelor's Degree
87 satisfied customers
I lost an entire year of emails this past friday. It may have
I lost an entire year of emails this past friday. It may have been when I was on my ipone, in my mail..not paying attention, the mail may have been highlighted and deleted. I can only see deleted mail… read more
derrickonline
derrickonline
Information Technology Manager
328 satisfied customers
I went back to access email from before Novermber 2 and all
I went back to access email from before Novermber 2 and all email from that date back to August is no longer available. Somehow it disappeared and an event that has never happened to me before. I need… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I cant use my Standard Version of my AOL E-Mail, it wont
I can't use my Standard Version of my AOL E-Mail, it won't load, I'm having to use the basic version.… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Suddenly, without any software modifications at all, unable
Suddenly, without any software modifications at all, unable to print from 9.7 AOL browser any webpages. Although, e-mails print fine. Never an issue for years?? Any suggestions. When I open the printe… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I used to be able to be able to put a check by an email, then
I used to be able to be able to put a check by an email, then skip down several emails, hold down the shift key and check another email an click delete. This would delete all the emails between the tw… read more
Nalosin
Nalosin
Computer Support Specialist
High School or GED
884 satisfied customers
I recently helped a friend move her Outlook email from one
I recently helped a friend move her Outlook email from one machine (Outlook 2003) to a newer machine running Outlook 2010. When I set up the new machine with her email information, it immediately grab… read more
Molinari
Molinari
Professional Tech Expert
CompTIA A+ Certification
4,157 satisfied customers
I use internet explorer. My Aol folders (which i catorigize
I use internet explorer. My Aol folders (which i catorigize and save pertinant emails.) The majority of my folders mysteriously disappered. How do I retrive those folders?… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x