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I can't sign in to my yahoo account, my new password won't…

Customer Question
I can't sign in...

I can't sign in to my yahoo account, my new password *****'t work nor will my old password.

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I didn't write any down.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I'm on a new laptop that. I just purchased last night

Submitted: 6 months ago.Category: Email
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Answered in 5 minutes by:
3/10/2018
Email technician: Jason Jones, Computer Technician replied 6 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,763
Experience: 10+ years of work experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

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Email technician: Jason Jones, Computer Technician replied 6 months ago

Which program do you use to access your email (Outlook, Mac Mail, Entourage, Internet Explorer, Firefox, etc)?

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Customer reply replied 6 months ago
My new laptop only has e (new browser).
Email technician: Jason Jones, Computer Technician replied 6 months ago

Thank you for responding. May I connect with you remotely to troubleshoot the issue directly? When the remote session begins, we will be able to communicate back and forth via a chat window that will appear on your computer screen.

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Customer reply replied 6 months ago
I will go back to Office Depot where I bought the laptop, thanks anyway, I don’t want to spend any more money!
Email technician: Jason Jones, Computer Technician replied 6 months ago

Office Depot will probably not help you in this case. Do you want me to leave this open or do you want me to close this task?

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Customer reply replied 6 months ago
You can leave it open for now. Thanks!
Email technician: Jason Jones, Computer Technician replied 6 months ago

Thank you. I will be standing by.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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