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When I try to send a message to someone in mail cannot get…

Customer Question
When I try to...

When I try to send a message to someone in mail cannot get it to go through on my yahoo sever

Technician's Assistant: How's your internet connection? Are you checking Yahoo from a browser or a mail client (e.g. Outlook)?

Can you call me(###) ###-####or can I call you. I am very computer challenged

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't know

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 12 minutes by:
3/10/2018
Email technician: Isaac Franklin, Support Technician replied 4 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,919
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Email technician: Isaac Franklin, Support Technician replied 4 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 4 months ago
OS X El Capitan Version 10.11.6 I have been on this problem for 2 hours with apple support and they told me to contact yahoo
Customer reply replied 4 months ago
No I can not pay that charge so continue to communicate this way
Email technician: Isaac Franklin, Support Technician replied 4 months ago

What email are you trying to get back?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope for mac mail or Using a regular browser such

as Firefox/Internet Explorer/Chrome/Safari?

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Customer reply replied 4 months ago
I am not trying to get an email back. I am trying to send emails through my email server and it keeps saying cannot send message using server yahoo
Customer reply replied 4 months ago
Waiting for your reply Isaac
Email technician: Isaac Franklin, Support Technician replied 4 months ago

Perfect.

That is what i needed.

Now, how are you accessing that yahoo? Through a browser? Outlook? Thunderbird? On a phone or computer?

This is very important as the steps to resolve this are different for each method of access.

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Customer reply replied 4 months ago
I am trying to send mail with my computer.
Email technician: Isaac Franklin, Support Technician replied 4 months ago

Ok, but 'how'.

Are you clicking the email envelope on the pc? Or are you using a browser at yahoo.com?

Or outlook paid version? (it sounds like you are using an email client)

Are you able to get incoming mail? What is the exact error message?

This is important to how we resolve your issue.

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Customer reply replied 4 months ago
I have told you the message when I try to send message using yahoo mail It says cannot send message using server yahoo. I'm having a friend send me an email to see if I am getting mail
Email technician: Isaac Franklin, Support Technician replied 4 months ago

Again, i cannot help you if you do not answer the questions i send. I know you think there is only one way to access mail and this should be simple, but there are many many many ways to access that mail and each access method has a different set of 'fix' instructions.

Are you using mac mail? The email icon on your mac? Thunderbird? Outlook?

If your mail isnt going out it is one of 2 things. Your password ***** or a port setting.

Each email client that i listed above has different port settings depending on 'how' you access it.

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Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,959
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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