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I am having trouble starting my computer. Att. Web browser.

I am having trouble...

I am having trouble starting my computer.

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Att

Technician's Assistant: How do you usually access your email? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

When I purchased my computer I was given Premier PC support. I cannot access by phone or computer.

Technician's Assistant: Anything else you want the Software Expert to know before I connect you?

I am 81 and have difficulty understanding the components of the computer.

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Answered in 5 minutes by:
3/10/2018
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
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Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
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May I know what error message you're getting while starting up your computer?

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
Sandy and 87 other Email Specialists are ready to help you
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Customer reply replied 5 months ago
I get a page which tells me I am having trouble starting my computer. I have to push the start button multiple times before this comes up.

To connect with me over secure remote session on your Microsoft Windows based computer, please follow the steps given below:

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=9b207b98-ec09-4b29-9c5e-521b24d8effb

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

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If you face any issue while following these steps, please type in your contact number(landline or mobile). I will call you directly and help you with this.

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Customer reply replied 5 months ago
I am confused , I accept the$5, but not $39

I am sorry there is a technical issue at my end. I will call you back in 10-15 minutes surely. Thank you.

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Customer reply replied 5 months ago
I am confused, am I still waiting?
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Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,965
6,965 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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