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Its not my computer its my phone I accidentally reset my…

Customer Question
Hello its not my...

Hello its not my computer its my phone I accidentally reset my phone and cant get back in because gmail doesn't work can you help me

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No i not

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I reset my password ***** still doesn't work

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

No if you can help me i would really appreciate it

Submitted: 6 months ago.Category: Email
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Customer reply replied 6 months ago
you can't text my phone it don't work you can text my wife's phone(###) ###-####
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/10/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,165
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

What's the Gmail address in question? Did you recently reset the Gmail account just before or after the phone was reset?

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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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