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I recently updated my hotmail account and now I cannot

Customer Question
I recently updated my...

I recently updated my hotmail account and now I cannot receive emails. I do get junk mail, which does not contain regular emails.

Technician's Assistant: How's your internet connection? Are you checking Hotmail from a browser or a mail client (e.g. Outlook)?

Good internet connection. I'm checking hotmail through Outlook.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I don't know about firewalls. Up until the update, I was sending and receiving emails properly.

Submitted: 5 months ago.Category: Email
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Answered in 1 day by:
3/11/2018
Email technician: Byron, PC Support Tech replied 5 months ago
Byron
Byron, PC Support Tech
Category: Email
Satisfied Customers: 3,402
Experience: CCNA, A+, MCSE 11 years at a large law firm.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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