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I have an old live account that Outlook doesn't recognize. I…

Customer Question
I have an old...

I have an old live account that Outlook doesn't recognize.

Technician's Assistant: When did you last update Outlook?

I haven't used this email account for at least 7 or 8 years. I now have a new phone that is using this account as the primary email address. It is***@******.***. How can I retrieve it?

Technician's Assistant: The Software Technician will be able to walk you through that. Anything else you want the Software Expert to know before I connect you?

Not that I am aware of right now. Thank You!

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
It has been over 30 minutes since I asked my question about my email account. Are you still working on it?
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support + Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 day by:
3/11/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,835
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Are you able to click HERE to access your Live account via web using the password ***** know? Please try and verify. Thanks.

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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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