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I hope that you can help me. My principle email account is…

Customer Question
Hello, I hope that...

Hello, I hope that you can help me. My principle email account is with Yahoo, and for some reason they will not let me into my account using the same password ***** I have used for years. To compound this problem their trouble shoot wants to send a code number to an OLD Mac Email address, or old phone number. Neither of these have been used in years. Please help. I have not used either this phone number, or Mac Email address in years, Thank you, ***** ***** Gregory

Technician's Assistant: Are you logged into your Yahoo account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I gave them my new phone number about a year ago. They have used it several times to call me. It is(###) ###-#### They also should have several security questions on file.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Not right now. I really don't understand why this has happened. Thank you for your help.

Submitted: 4 months ago.Category: Email
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Answered in 1 day by:
3/11/2018
Email technician: Josh, Computer Enthusiast replied 4 months ago
Josh
Josh, Computer Enthusiast
Category: Email
Satisfied Customers: 21,964
Experience: Email expert with over 5 years experience
Verified

Hello:

I'm so very sorry it took so long for someone to offer assistance to you. My name is ***** ***** I've just come online and saw your question waiting. Before we start, can you please confirm if you still need assistance with your question? Thank you!

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Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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