Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can't get into my microsoft outlook email account. Not…

Customer Question
I can't get into...

I can't get into my microsoft outlook email account

Technician's Assistant: Are you logged into your Microsoft account on any other devices?

Not presently

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have an apple ID

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don't know I just want to be able to get into my email account through outlook

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/9/2018
Email technician: Isaac Franklin, Support Technician replied 1 month ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,621
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Apple email and outlook are different.

Are you using a paid version of outlook? Or are you using outlook.com with a microsoft email that you need to get back into?

What is the email you are trying to get back into?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

Ask Your Own Email Question
Was this answer helpful?
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,097
2,097 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Well, this new advertising panel in Outlook is screwing with
Well, this new advertising panel in Outlook is screwing with my computer, specifically freezes up Outlook whenever the "Feministica" ad plays. … read more
Cody
Cody
Computer Science
2,159 satisfied customers
I am unable to access my gmail account. I have
I am unable to access my gmail account. I have triedeverything I have been able to access my account and have not had any success. lease contact me, Albert E.Phillips Sr. (grizzlie209) Thank You … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
My google email Password is Greenbean10 Google says NO.
my google email***@******.*** Password ***** ***** Google says NO … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
Thunderbird doesn't accept gmail password that earlier
Thunderbird doesn't accept gmail password ***** earlier worked ok on web … read more
Cody
Cody
Computer Science
2,159 satisfied customers
Can you help with G-Suite? Its gmail but its a G-Suite
everything possible - my account was deleted and they keep telling me that there is nothing they can do - yet there are instructions stating that if i pay a fee i can recover the domain/account but they arent giving me that option it only happened last night … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I just bought a new lap top and gmail will not let me into
I just bought a new lap top and gmail will not let me into my gmail -- I have forgotten my password ***** also cannot receive text on my land line(###) ###-####and google keeps sending a text there --… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
How do I get a gmail set up? I have put in all wording
I have put in all wording requested by google to set up my gmail but is not working. I chose: [email protected] but the gmail does not work. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
I am trying to change my email so I can cash out my saving
Hello I am trying to change my email so I can cash out my saving chat her balance … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I cannot access my email account. The message says
I cannot access my email account. The message says authentication failed in sending user name. … read more
NELSONV VAGHESE
NELSONV VAGHESE
B.Tech Cumputer Science
7 satisfied customers
My gmail is gonna be terminated and I don't want that I want
My gmail is gonna be terminated and I don't want that I want to keep my gmail … read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
I am locked out of my gmail acc't and reset my password but
I am locked out of my gmail acc't and reset my password ***** they can't verify that it belongs to me. What do I do now? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,149 satisfied customers
Do you really want to know, I've just discovered tonight
Do you really want to know, I've just discovered tonight that my email was hacked, my bank accts compromised and my Pro Support service at Dell discovered some one else using my Bbarbann account in Vi… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
My main computer running windows 7 is down and my backup
my main computer running windows 7 is down and my backup machne running XP and aol 9 does not recognise the password ***** my bigblack password ***** I am totally unable to sign on to AOL.......HELP!!… read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
I can't log into my email. [email protected]
Hi. JA: Hi. How can I help? Customer: I can't log into my email.***@******.*** JA: Are you logged into your email account on any other devices? Customer: No JA: Do you have security questions or a pho… read more
John
John
System/Network administrator
High School or GED
2,069 satisfied customers
I am having technical difficulties with my MacBook Pro
I am having technical difficulties with my MacBook Pro OSsierra. The iMessage will not deliver my messages to recipients. Can you please help me solve this problem?… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
It says there is an error in opening messages. AOL. On my
it says there is an error in opening messages JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)? Customer: AOL JA: How do you usually access your email? On a phone or tablet, or through a w… read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
2 satisfied customers
Go to aol mail. My tablet says too many redirects. Tablet.
Go to aol mail. My tablet says too many redirects JA: How do you usually access AOL? On a phone or tablet, or through a web browser? Customer: Tablet JA: What troubleshooting have you tried? Customer:… read more
Moses C
Moses C
Bsc
572 satisfied customers
I hate this new set up that has taken away all my familiar
I hate this new set up that has taken away all my familiar ways to access my gmails. … read more
Byron
Byron
IT Support Specialist
Bachelor\u0027s Degree
410 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x