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Yahoo wont accept password, web browser, i've tried to reset…

Customer Question
Yahoo wont accept password ...

Yahoo wont accept password

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I've tried to reset password ***** it wont allow

Submitted: 5 months ago.Category: Email
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Answered in 4 minutes by:
3/9/2018
Email technician: Isaac Franklin, Support Technician replied 5 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,009
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Email technician: Isaac Franklin, Support Technician replied 5 months ago

Is your Yahoo through another company such as ATT or other?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

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Customer reply replied 5 months ago
My email address is ATT.Mac.OS X el capitan.Through Chrome.I can't get email through iphone either.
Email technician: Isaac Franklin, Support Technician replied 5 months ago

Att recent dropped their Yahoo from uverse.

What recovery options do you have in place and what browser did you use. It may be 'stored' in the browser and we can reveal it.

"browser"

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Firefox is blue with orange fox wrapped around a globe.

Chrome is red/green/yellow with a blue dot in the middle of a circle.

Edge is a dark blue small e.

Internet explorer is a small light blue e."

or Safari?

What email are you trying to get back?

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Customer reply replied 5 months ago
My wife also has att and uses everything the same she has no problems.
Email technician: Isaac Franklin, Support Technician replied 5 months ago

Att recent dropped their Yahoo from uverse.

What recovery options do you have in place and what browser did you use. It may be 'stored' in the browser and we can reveal it.

"browser"

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Firefox is blue with orange fox wrapped around a globe.

Chrome is red/green/yellow with a blue dot in the middle of a circle.

Edge is a dark blue small e.

Internet explorer is a small light blue e."

or Safari?

What email are you trying to get back?

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Customer reply replied 5 months ago
I use chrome but also tried to go through Safari no luck.I'm trying to get all of emails to read and of course send
Email technician: Isaac Franklin, Support Technician replied 5 months ago

Try this for me to see if it is 'stored'.

You will see the yahoo on the left and the yahoo email on the right if it is stored.

Open Chrome and sign in with your Google account.
2. Click the three vertical dots icon.
3. Click Settings.
4. Scroll down and click Advanced.
5. Scroll down and click Manage passwords.
6. Click the three vertical dots icon next to a password.
7. Click the eye icon.
8. Enter your computer password ***** click OK.

I have to send this as a partial answer per company policy, but we are not done yet.

Also, please leave the email you need to get back into.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

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Customer reply replied 5 months ago
I don't know how to sign into Google. I can't find three dot icon
Email technician: Isaac Franklin, Support Technician replied 5 months ago

If you are using chrome, it is at the top right of the browser.

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Email technician: Isaac Franklin, Support Technician replied 5 months ago

Skip step one if you cannot sign in. Just open chrome and start from step 2.

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Customer reply replied 5 months ago
Also, the password *****'ve given is correct. Just to be clear. I didn't forget it.
Email technician: Isaac Franklin, Support Technician replied 5 months ago

Please send the email as i have requested three times so i can check the account to see what is in place.

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Email technician: Isaac Franklin, Support Technician replied 5 months ago

What password ***** you think it was as you said you know it is correct?

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Customer reply replied 5 months ago
I know it is correct. I think my account has been hacked, possibly
Email technician: Isaac Franklin, Support Technician replied 5 months ago

If it is correct, i will check. Can you send it please? If it is still correct, that means there is an issue with your pc, not your email. If it is not correct, yes, we need to recover the email if you put in the proper back up.

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Customer reply replied 5 months ago
I'm not going to send you my password. I can assure you it is correct
Customer reply replied 5 months ago
I completed the steps you requested
Email technician: Isaac Franklin, Support Technician replied 5 months ago

Ok, i am going to opt out and let another expert give you more ideas.

Please standby.

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Email technician: Karthik Nagarajan, Computer Engineer replied 5 months ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello, I'm Karthik and I'm happy to assist you with your question today. I'm very sorry it took so long for an Expert to get back to you, I've only just come online and saw your question now. Do you still need assistance with your issue?

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Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 519
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Experience: Senior Engineer at CSS Corp

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