Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Yahoo wont accept password, web browser, i've tried to reset…

Customer Question
Yahoo wont accept password ...

Yahoo wont accept password

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

I've tried to reset password ***** it wont allow

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 4 minutes by:
3/9/2018
Email technician: Isaac Franklin, Support Technician replied 1 month ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 1,612
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Is your Yahoo through another company such as ATT or other?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you trying to get back?

How do you usually access your email? Email client such as windows live, (built in email app

on the computer itself that looks like an envelope) Thunderbird? Using a regular browser such

as Firefox/Internet Explorer/Chrome etc?

Ask Your Own Email Question
Customer reply replied 1 month ago
My email address is ATT.Mac.OS X el capitan.Through Chrome.I can't get email through iphone either.
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Att recent dropped their Yahoo from uverse.

What recovery options do you have in place and what browser did you use. It may be 'stored' in the browser and we can reveal it.

"browser"

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Firefox is blue with orange fox wrapped around a globe.

Chrome is red/green/yellow with a blue dot in the middle of a circle.

Edge is a dark blue small e.

Internet explorer is a small light blue e."

or Safari?

What email are you trying to get back?

Ask Your Own Email Question
Customer reply replied 1 month ago
My wife also has att and uses everything the same she has no problems.
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Att recent dropped their Yahoo from uverse.

What recovery options do you have in place and what browser did you use. It may be 'stored' in the browser and we can reveal it.

"browser"

What browser are you using? firefox/chrome/safari/internet explorer/edge?

Firefox is blue with orange fox wrapped around a globe.

Chrome is red/green/yellow with a blue dot in the middle of a circle.

Edge is a dark blue small e.

Internet explorer is a small light blue e."

or Safari?

What email are you trying to get back?

Ask Your Own Email Question
Customer reply replied 1 month ago
I use chrome but also tried to go through Safari no luck.I'm trying to get all of emails to read and of course send
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Try this for me to see if it is 'stored'.

You will see the yahoo on the left and the yahoo email on the right if it is stored.

Open Chrome and sign in with your Google account.
2. Click the three vertical dots icon.
3. Click Settings.
4. Scroll down and click Advanced.
5. Scroll down and click Manage passwords.
6. Click the three vertical dots icon next to a password.
7. Click the eye icon.
8. Enter your computer password ***** click OK.

I have to send this as a partial answer per company policy, but we are not done yet.

Also, please leave the email you need to get back into.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

Ask Your Own Email Question
Customer reply replied 1 month ago
I don't know how to sign into Google. I can't find three dot icon
Email technician: Isaac Franklin, Support Technician replied 1 month ago

If you are using chrome, it is at the top right of the browser.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Skip step one if you cannot sign in. Just open chrome and start from step 2.

Ask Your Own Email Question
Customer reply replied 1 month ago
Also, the password *****'ve given is correct. Just to be clear. I didn't forget it.
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Please send the email as i have requested three times so i can check the account to see what is in place.

Ask Your Own Email Question
Email technician: Isaac Franklin, Support Technician replied 1 month ago

What password ***** you think it was as you said you know it is correct?

Ask Your Own Email Question
Customer reply replied 1 month ago
I know it is correct. I think my account has been hacked, possibly
Email technician: Isaac Franklin, Support Technician replied 1 month ago

If it is correct, i will check. Can you send it please? If it is still correct, that means there is an issue with your pc, not your email. If it is not correct, yes, we need to recover the email if you put in the proper back up.

Ask Your Own Email Question
Customer reply replied 1 month ago
I'm not going to send you my password. I can assure you it is correct
Customer reply replied 1 month ago
I completed the steps you requested
Email technician: Isaac Franklin, Support Technician replied 1 month ago

Ok, i am going to opt out and let another expert give you more ideas.

Please standby.

Ask Your Own Email Question
Email technician: Karthik Nagarajan, Computer Engineer replied 1 month ago
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 431
Experience: Senior Engineer at CSS Corp
Verified

Hello, I'm Karthik and I'm happy to assist you with your question today. I'm very sorry it took so long for an Expert to get back to you, I've only just come online and saw your question now. Do you still need assistance with your issue?

Ask Your Own Email Question
Was this answer helpful?
Ask Karthik Nagarajan Your Own Question
Karthik Nagarajan
Karthik Nagarajan
Karthik Nagarajan, Computer Engineer
Category: Email
Satisfied Customers: 431
431 Satisfied Customers
Experience: Senior Engineer at CSS Corp

Karthik Nagarajan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I had an email adress sarbi [email protected] gmail .com all of a
i had an email adress sarbi [email protected] gmail .com all of a sudden it changed can i get sarbi sarbi back … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I need to know my email address and password forgot trying
I need to know my email address and password ***** trying to download an application requires information … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have several email addresses with gmail. Oneof those has
I have several email addresses with gmail. Oneof those has stopped receiving mail and I am unable to access it because there appears to be a problem with the password. I believe this problem began whe… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I just noticed I have been charged $9.99 for months. I have
My name is Julie, I just noticed I have been charged $9.99 for months. I have no idea what company this is or why I am being charged. … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
My yahoo mail will not open. I am being asked to download
My yahoo mail will not open. I am being asked to download new apps to do so. I don't know who or what they are. … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
1 satisfied customers
I let someone use my computer and now my e mail has been
I let someone use my computer and now my e mail has been deketed and replaced by her e mail. … read more
Tal-ITGuy
Tal-ITGuy
Sr. Systems Administrator
Bachelors of Science, Management Information Systems (MIS)
1 satisfied customers
How do I delete a facebook account? I have an account, Hess
I have an account, Julie Ann Hess that I want to keep. Some how a Julie Hess account is coming through to me, also. It came across that my Facebook account was not right, so I tried to set a new one up. I don't remember when this took place. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I'm trying to get my Gmail account back online. I'm trying
I'm trying to login my password ***** it's got big dodge 58 at outlook.com I want gmail.com … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I have a hew email address and I am not receiving mail sent
I have a hew email address and I am not receiving mail sent to me … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
I bought a chair for $191.86 on line. The money has gone
I bought a chair for $191.86 on line. The money has gone through my Mastercard acc. Australia Post has a tracking of the parcel from Sunshine West Vic 3020 & picked up from sender on 13 th April 2018.… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Heady. I have a google email account. I k. Heady. My email
I am Mark Loren Heady. I have a google email account. I k … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Trying to get to Apple because ipad "Activation Error" has
Trying to get to Apple because ipad "Activation Error" has come up and understand it is an apple "thing" … read more
Karthik Nagarajan
Karthik Nagarajan
Computer Engineer
431 satisfied customers
Are you a Tech help for Mozilla Thunderbird e-mail? You did
Are you a Tech help for Mozilla Thunderbird e-mail? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
My Samsung galaxy4 was stolen I cant remember my gmail
My Samsung galaxy4 was stolen I cant remember my gmail password ***** to recover photos and data … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a new computer that pushed me to making a gmail
I have a new computer that pushed me to making a gmail account. Now it would let me in to my Hotmail account to get the mails I left behind I needed really really bad. Can you please please help me to… read more
Fran
Fran
IT Consultant
Associate Degree
159 satisfied customers
How do I get the mail which is sent to my iPhone 7 (iOS11)
Greetings! How do I get the mail which is sent to my iPhone 7 (iOS11) also be sent to my new Acer? … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have had hotmail for a time and I can't get in to see the
I have had hotmail for a long time and I can't get in to see the code you are trying send me. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,395 satisfied customers
Can someone help me gain access to my gmail account. Can't
Can someone help me gain access to my gmail account. Can't remember the password ***** don't have access to the recovery email any longer.… read more
George Sibiya
George Sibiya
PhD
242 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x