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I cant get an aol email to open. Says doesnt regonize email.

Customer Question
Its an older email i...
I cant get an aol email to open. Says doesnt regonize email. Its an older email i dont use often however i need to acess it now. I know the email acct is right bc i sent email from my current acct to that email. Can you please hel
Submitted: 4 months ago.Category: Email
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Answered in 1 hour by:
3/9/2018
Email technician: Moses C,
 replied 4 months ago
Moses C
Category: Email
Satisfied Customers: 951
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing problem with your computing device.
I will be the expert in assisting with the issue you are having.

If you dont use your email for more that 50 to 90 days the email gets locked if its not a paid or premium email service.

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Customer reply replied 4 months ago
you can help me get it unlocked
Email technician: Moses C,
 replied 4 months ago

how long it has been you have not logged in?

did you try a password *****?

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Customer reply replied 4 months ago
Im asking question on my phone but want to use my laptop to access this email acct
Customer reply replied 4 months ago
Im not sure its been a while. It wont let me reset it says doesnt recognize user name
Customer reply replied 4 months ago
I used my current email and sent myself messages to the email i cant open
Customer reply replied 4 months ago
R u still here
Email technician: Moses C,
 replied 4 months ago

yes is am there

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Email technician: Moses C,
 replied 4 months ago

Let's reset your AOL password ***** on the reset link given and follow the steps.

https://i.aol.com/account/password/start

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Email technician: Moses C,
 replied 4 months ago

My priority is 100% customer satisfaction, complete the rating after the problem is fixed/resolved and if you are unable to follow any given steps please click on View response/reply button and post me a reply i will continue in assisting you further.

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Moses C
Moses C
Moses C
Category: Email
Satisfied Customers: 951
951 Satisfied Customers
Experience: Resolution Specialist at Wipro Bpo Services

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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