Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

Been trying to reset my password to my account but the tells…

Customer Question
Hey I been trying...

Hey I been trying to reset my password ***** my account but the tells me I have to wait for 3 days I need to get in to my account cuz I lost my phone and the phone is connected to my account or Gmail all the time is there a way Iu can help me change my password *****

Technician's Assistant: Are you logged into your Gmail account on any other devices?

Yes my gmail

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes might remember the questions but the # is cell

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

If and when I can get into my account can the phone be tracked using google

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 8 minutes by:
3/9/2018
Email technician: Justin Johnson,
 replied 4 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,492
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com, my name is ***** ***** I'll be assisting you with your question about Apple ID. I've only just come online now and would like to assist you with your question.

What are all the things you have done to try and recover your password? I only ask to make sure you are not having to overlap steps again that you have already done.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt.

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cannot log into my Gmail because I have lost or it was
I cannot log into my Gmail because I have lost or it was stole my cell phone I need hep to get into my account … read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
6 satisfied customers
I can't remember my password. I was told on Sunday that
I can't remember my password. I was told on Sunday that Google would have to investigate. It has been 3 days and I have heard nothing. I am able to use my email account on my computer because it is au… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Old phone fried. Lost everything. Password were stored in
Old phone fried. Lost everything. Password ***** stored in memo. Lost that too. Old email is***@******.***. #(###) ###-#### Need password ***** so I can access this. I have to have that account becaus… read more
John Castle
John Castle
BSC in Computing Network Management and Design
140 satisfied customers
Need to recover an old account i have lost pw for i have
hey i need to recover an old account i have lost pw for i have tried the recovery thing cant axcess it i NEED it as my 2014 taxes are in it … read more
Jinsmn
Jinsmn
Systems Administrator
Diplom
1,260 satisfied customers
Yahoo mail inaccessible security cert. rev. cant access...
yahoo mail inaccessible security cert. rev. cant access... also password ***** security quest was mothers maiden name cell no. no longer active was(###) ###-####e-mail is***@******.*** need to recover… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I have a password for Google and a separate password for
I have a password ***** Google and a separate password ***** Gmail. I have made many passwords for each one because I do not know when to use them. … read more
Sudipto
Sudipto
Computer Hardware Engineer
High School or GED
3,939 satisfied customers
I've lost my gmail account on my laptop while trying to
I've lost my gmail account on my laptop while trying to follow instructions to get my samsung 5 hooked up to my gmail. I keep looping around and around with this password ***** I had to set up a second gmail account about 6 months ago and that one seems to still be in tact but not my regular account that I use. Unbelievablely frustrating. Who are you and do you charge for your service? … read more
Jess M.
Jess M.
Computer Support Specialist
2,556 satisfied customers
I can't remember my password, my phone is not active and my
Hi Pearl, I can't remember my password, my phone is not active and my recovery email address cannot be verified by google. I have emails I must respond to but can't get in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
Need to reset gmail.com psssword. Nothing have tried has
Need to reset gmail.com psssword. Nothing have tried has allowed reset … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Need access pin lost gmail account, month, now on phone,
everything can not sign into google to get mail need pin I think … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
I cannot set up my iphone for gmail as i do not know my
i cannot set up my iphone for gmail as i do not know my password ***** trying to reset it has become impossible since the only secuirty question is the month and year i set up this account and i have … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I can't get into my gmail account. My account is. The most
I can't get into my gmail account. My account is***@******.***. The most recent password ***** I've used is GeoPris58. … read more
Bruce Wilner
Bruce Wilner
Master of Engineering
30 satisfied customers
We had to reset my husbands android phone and now it is
we had to reset my husbands android phone and now it is asking us to put in gmail username and password ***** used when setting up phone. We can not remember the password ***** we think the username i… read more
Quiksilver07070
Quiksilver07070
Remote Technical Support
Associate Degree
68 satisfied customers
I have lost my samsung phone in the woods, I cant remember
I have lost my samsung phone in the woods, I cant remember my password ***** login to my gmail and track my phone to find it because I cant remember the password, google keeps sending the code to my p… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
I cannot access my gmail account. I do not remember my
I cannot access my gmail account. I do not remember my password ***** cannot get past through the e-mail account requested to send the reset password ***** I just set up a new account?… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Igot a new Phone galaxy s4 active and before I got a chance
Igot a new Phone galaxy s4 active and before I got a chance to even get the number turned on then it got stolen from me I recently put my Google account in it with in the last 6 days because I got an … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,462 satisfied customers
i'm locked out of my cell phone,asking acct and password,
i'm locked out of my cell phone,asking for gmail acct and password, don't know original password ***** input to unlock phone,,tried all kinds of passwords… read more
Jason Jones
Jason Jones
AAS Information Technology
6,327 satisfied customers
how do I recover my old email acct ([email protected]
how do I recover my old email acct ([email protected] ive tried everything hadn't been on it in a couple of yrs and all I remember is the phone number… read more
IT Miro
IT Miro
Computer Scientist
Bachelor's Degree
682 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x