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I Think my account has been breached. I have been told there…

Customer Question
I Think my account...

I Think my account has been breached. I have been told there are other areas using my account

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Phone and web browser

Technician's Assistant: What troubleshooting have you tried?

Didn't know what to try, just afraid my info is being used

Technician's Assistant: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?

If this cannot be fixed, can we just cancel my Email account?

Submitted: 4 months ago.Category: Email
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Answered in 2 minutes by:
3/9/2018
Email technician: Mr.Med, Other replied 4 months ago
Mr.Med
Mr.Med, Other
Category: Email
Satisfied Customers: 2,215
Experience: Networks & Security Engineer
Verified

Hi, I'mCustomer Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Ask Your Own Email Question
Email technician: Mr.Med, Other replied 4 months ago

I'm sorry about the issue, Please try to reset your Yahoo password ***** clicking on the link below:

https://login.yahoo.com/forgot?

  • Enter one of the account recovery items listed.
  • Click Continue.
  • Follow the instructions

Let me know the results

Thank you

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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