Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I've forgotten my gmail account password and the default…

Customer Question
I've forgotten my gmail...

I've forgotten my gmail account password ***** the default email is obsolete. i need to reset my password.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No, it was saved to my computer and then the page changed.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know if i have a phone number on file. i tried to reset my password ***** the security questions but it sends it to an old email ([email protected]) which was never tied to this account but that server went out of business.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope, just need to reset my password. thank you.

Submitted: 1 month ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Customer reply replied 1 month ago
will i be able to log back in here and see the answer? since i don't know my email password ***** can't email me the answer. thanks.
Customer reply replied 1 month ago
i don't remember what the security questions were but that was what i answered to try to reset to find out that the default email was the old one. Just need to figure out to get a way to have a new password ***** to my phone. thanks.
Answered in 46 minutes by:
3/9/2018
Email technician: Fran, IT replied 1 month ago
Fran
Fran, IT
Category: Email
Satisfied Customers: 214
Experience: Consultant
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Email Question
Customer reply replied 1 month ago
please.
Email technician: Fran, IT replied 1 month ago

let see if we can get the password ***** for you. let me review the information and see what other questions I will need to ask you

Ask Your Own Email Question
Customer reply replied 1 month ago
no, i just need to figure out how to get a new password ***** to me via text
Email technician: Fran, IT replied 1 month ago

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

whats the email address?

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

Do you remember the last password ***** you used?

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

or any password ***** you have used in the pass

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

Are you here?

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

Ok let me know when you are ready to proceed with trying to recover your password

Ask Your Own Email Question
Customer reply replied 1 month ago
i'm ready to proceed
Customer reply replied 1 month ago
unfortunately i can't wait any longer tonight. i will try again tomorrow. thank you.
Email technician: Fran, IT replied 1 month ago
sorry I having been coming back and check with you. But I just missed you. Let’s work on it tomorrow I’m sure we can resolve the issue. When you come back, give me a few moments to get back with you. The notice emails some times have delays. Depends on the request queue load. Thanks
Ask Your Own Email Question
Customer reply replied 1 month ago
sorry about having to disconnect last night. Is there any other information you need? thanks.
Email technician: Fran, IT replied 1 month ago

Are you here now?

Ask Your Own Email Question
Customer reply replied 1 month ago
thanks.
Email technician: Fran, IT replied 1 month ago

DoDo you any other emails?

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

That I can send a verification code to?

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

Or do you remember the last password ***** used?

Ask Your Own Email Question
Customer reply replied 1 month ago
only a work email that i am not supposed to get personal data at. I suppose you could use that as a back up - what do you think?
Email technician: Fran, IT replied 1 month ago

yes give me that email please

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

if it sends to that email it will give you a verification code and you'll need to give that to me here in this chat box

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

Do you remember any of your last passwords?

Ask Your Own Email Question
Customer reply replied 1 month ago
ok, well that will be several hours from now. i won't be back til 5 or 6 tonight. Go ahead and send it and i will have that this eveining when i come back. thanks.
Email technician: Fran, IT replied 1 month ago

Do you remember what month and year you created the gmail account?

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

An email with a verification code was just sent to *****@******.***

Ask Your Own Email Question
Customer reply replied 1 month ago
the previous password ***** "Caigen11". I'm getting a text on my cell phone each time you send a response. can you just text it to my phone. otherwise i will have to wait til tonight which is fine, too.
Email technician: Fran, IT replied 1 month ago

Oh let me try that

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

do you remember when you created email ? month and year

Ask Your Own Email Question
Customer reply replied 1 month ago
i really am so blonde! i forgot that i have a work phone i can retrieve emails on. it just chirped at me and i have a code for you - 523124
Email technician: Fran, IT replied 1 month ago

OK give me the code it just sent again

Ask Your Own Email Question
Customer reply replied 1 month ago
523124
Email technician: Fran, IT replied 1 month ago

it sent you a new one. the 523124 timed out

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

Did you get the new code?

Ask Your Own Email Question
Customer reply replied 1 month ago
there are 2 emails both with the same code 523124
Email technician: Fran, IT replied 1 month ago

Thanks for verifying your email.

Google couldn't verify that***@******.*** belongs to you.

Ask Your Own Email Question
Email technician: Fran, IT replied 1 month ago

its not linked to google

Ask Your Own Email Question
Customer reply replied 1 month ago
i know that - it's my work email and kept separate. can you just text it to my phone(###) ###-####
Email technician: Fran, IT replied 1 month ago

you number isn't linked to google either. It doesn't give me the option to send to any number

Ask Your Own Email Question
Customer reply replied 1 month ago
what are the options?
Email technician: Fran, IT replied 1 month ago

You'll have to contact google. So they can verify you

Ask Your Own Email Question
Customer reply replied 1 month ago
i thought i was doing that when it directed me here. how do i contact google? i can't find a support number anywhere. and i can't use gmail until i get a new password. thanks.
Email technician: Fran, IT replied 1 month ago

Just do a search for there contact info. you probably have to send them a support email.

Ask Your Own Email Question
Was this answer helpful?
Ask Fran Your Own Question
Fran
Fran
Fran, IT
Category: Email
Satisfied Customers: 214
214 Satisfied Customers
Experience: Consultant

Fran is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,097 satisfied customers

Computer Software Support Specialist for more than 10 years

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Chris L.

Chris L.

Support Specialist

1,518 satisfied customers

Certified Email Expert with over 10 years experience.

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,421 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

644 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I forgot my email password and the recovery phone number I
I forgot my email password ***** the recovery phone number I had listed is an old landline I don't have anymore … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
I upgraded my cell phone. I put the Gmail app on the new
Hi my name is***** upgraded my cell phone. I put the Gmail app on the new iPhone and was logging in but forgot my password. I went through the process but google tells me I don't exist. I had Gmail on… read more
Jeevan DSouza
Jeevan DSouza
Professor
PhD
3 satisfied customers
I deleted an email address by mistake. How do I get it back?
I deleted an email address by mistake. How do I get it back? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
I cannot log in. I am also paying too much for services that
I cannot log in. I am also paying too much for services that I never use. I just looked at my statement--on 4/23 $3.99 & $4.99 on 4/20 3.99 and I also pay at least two more much higher ones. … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
When I receive emails from contact application on my website
When I receive emails from contact application on my website contact page. it comes from host.thewengineers.com which is my previous host. How can change this ? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
Forgot password for new laptop wish to down load micro soft
forgot password ********@******.*** new laptop wish to down load micro soft on computer but asker to send code on***@******.*** desktop it does not appear so i can get a new password … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
Its not my computer, its my email service, is that apart of
Its not my computer, its my email service, is that apart of what you do? … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,097 satisfied customers
It isn't my gmail it is my phine has locked me out and I
It isn't my gmail it is my phine has locked me out and I need an old password ***** get it to open I forgot it. It said that someone attempted to open my account from tawain. I changed my password ***… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I am unable to sign into, retrieve, or send e-mail. My AOL
I am unable to sign into, retrieve, or send e-mail. My AOL address is***@******.***. My home telephone number is(###) ###-#### The cell phone number you have,(###) ###-#### is correct and I receive ca… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I have been experiencing problems with ever since windows
I have been experiencing problems with ever since windows put the recent build. My audio device doesn't work and downloading says the cannot download because of attachment to divice. I was on phone wi… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Need help to recovery my Gmail password please.... My Gmail
Need help to recovery my Gmail password ***** My Gmail is***@******.*** and my phone number is(###) ###-####… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
I HAVENT BEEN ABLE TO GET MYE-MAL FOR SOME REASON? INTERNET
I HAVENT BEEN ABLE TO GET MYE-MAL FOR SOME REASON? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I can't open my aol mail. It says safari has to many
I can't open my aol mail. It says safari has to many redirects … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
Outlook willnot load. Yesterday had trouble then. I got a
outlook willnot load JA: When could you last open your Outlook? Customer: yesterday had trouble then JA: Did you recently update your software or Operating System (OS)? Customer: no JA: Anything else … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I have been on holiday and whilst away my gmail account
I have been on holiday and whilst away my gmail account stopped downloading mail. How do I find out what is wrong and how do I get my mail? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
I cannot access my mail account nor can I change the
I cannot access my***@******.*** mail account nor can I change the password ***** I don't have this email on my computer anymore. … read more
GeekGal
GeekGal
IT Director
Bachelors Degree
522 satisfied customers
Sorry, I had to switch to my computer. JustAnswer wanted to
Sorry, I had to switch to my computer. JustAnswer wanted to charge me $53.00 and you had said it would be a $5.00 refundable charge. Anyway to get back to my question... I received two email, one stat… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,518 satisfied customers
Email sending is blocked. Verizon. Either my phone or my
Either my phone or my desktop. I am at my desktop. Normally, I send out and receive about 100 - 250 emails a day. Today is the first time it has stopped allowing me to send emails. I can receive but can't send. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,399 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x