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I've forgotten my gmail account password and the default…

Customer Question
I've forgotten my gmail...

I've forgotten my gmail account password ***** the default email is obsolete. i need to reset my password.

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No, it was saved to my computer and then the page changed.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I don't know if i have a phone number on file. i tried to reset my password ***** the security questions but it sends it to an old email ([email protected]) which was never tied to this account but that server went out of business.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nope, just need to reset my password. thank you.

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
will i be able to log back in here and see the answer? since i don't know my email password ***** can't email me the answer. thanks.
Customer reply replied 4 months ago
i don't remember what the security questions were but that was what i answered to try to reset to find out that the default email was the old one. Just need to figure out to get a way to have a new password ***** to my phone. thanks.
Answered in 46 minutes by:
3/9/2018
Email technician: Fran, IT replied 4 months ago
Fran
Fran, IT
Category: Email
Satisfied Customers: 267
Experience: Consultant
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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Customer reply replied 4 months ago
please.
Email technician: Fran, IT replied 4 months ago

let see if we can get the password ***** for you. let me review the information and see what other questions I will need to ask you

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Customer reply replied 4 months ago
no, i just need to figure out how to get a new password ***** to me via text
Email technician: Fran, IT replied 4 months ago

Please note: You may see offers for ADDITIONAL SERVICES that are automatically generated by the website. They are completely optional. Please feel free to ignore them.

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Email technician: Fran, IT replied 4 months ago

whats the email address?

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Email technician: Fran, IT replied 4 months ago

Do you remember the last password ***** you used?

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Email technician: Fran, IT replied 4 months ago

or any password ***** you have used in the pass

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Email technician: Fran, IT replied 4 months ago

Are you here?

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Email technician: Fran, IT replied 4 months ago

Ok let me know when you are ready to proceed with trying to recover your password

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Customer reply replied 4 months ago
i'm ready to proceed
Customer reply replied 4 months ago
unfortunately i can't wait any longer tonight. i will try again tomorrow. thank you.
Email technician: Fran, IT replied 4 months ago
sorry I having been coming back and check with you. But I just missed you. Let’s work on it tomorrow I’m sure we can resolve the issue. When you come back, give me a few moments to get back with you. The notice emails some times have delays. Depends on the request queue load. Thanks
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Customer reply replied 4 months ago
sorry about having to disconnect last night. Is there any other information you need? thanks.
Email technician: Fran, IT replied 4 months ago

Are you here now?

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Customer reply replied 4 months ago
thanks.
Email technician: Fran, IT replied 4 months ago

DoDo you any other emails?

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Email technician: Fran, IT replied 4 months ago

That I can send a verification code to?

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Email technician: Fran, IT replied 4 months ago

Or do you remember the last password ***** used?

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Customer reply replied 4 months ago
only a work email that i am not supposed to get personal data at. I suppose you could use that as a back up - what do you think?
Email technician: Fran, IT replied 4 months ago

yes give me that email please

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Email technician: Fran, IT replied 4 months ago

if it sends to that email it will give you a verification code and you'll need to give that to me here in this chat box

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Email technician: Fran, IT replied 4 months ago

Do you remember any of your last passwords?

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Customer reply replied 4 months ago
ok, well that will be several hours from now. i won't be back til 5 or 6 tonight. Go ahead and send it and i will have that this eveining when i come back. thanks.
Email technician: Fran, IT replied 4 months ago

Do you remember what month and year you created the gmail account?

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Email technician: Fran, IT replied 4 months ago

An email with a verification code was just sent to *****@******.***

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Customer reply replied 4 months ago
the previous password ***** "Caigen11". I'm getting a text on my cell phone each time you send a response. can you just text it to my phone. otherwise i will have to wait til tonight which is fine, too.
Email technician: Fran, IT replied 4 months ago

Oh let me try that

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Email technician: Fran, IT replied 4 months ago

do you remember when you created email ? month and year

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Customer reply replied 4 months ago
i really am so blonde! i forgot that i have a work phone i can retrieve emails on. it just chirped at me and i have a code for you - 523124
Email technician: Fran, IT replied 4 months ago

OK give me the code it just sent again

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Customer reply replied 4 months ago
523124
Email technician: Fran, IT replied 4 months ago

it sent you a new one. the 523124 timed out

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Email technician: Fran, IT replied 4 months ago

Did you get the new code?

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Customer reply replied 4 months ago
there are 2 emails both with the same code 523124
Email technician: Fran, IT replied 4 months ago

Thanks for verifying your email.

Google couldn't verify that***@******.*** belongs to you.

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Email technician: Fran, IT replied 4 months ago

its not linked to google

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Customer reply replied 4 months ago
i know that - it's my work email and kept separate. can you just text it to my phone(###) ###-####
Email technician: Fran, IT replied 4 months ago

you number isn't linked to google either. It doesn't give me the option to send to any number

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Customer reply replied 4 months ago
what are the options?
Email technician: Fran, IT replied 4 months ago

You'll have to contact google. So they can verify you

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Customer reply replied 4 months ago
i thought i was doing that when it directed me here. how do i contact google? i can't find a support number anywhere. and i can't use gmail until i get a new password. thanks.
Email technician: Fran, IT replied 4 months ago

Just do a search for there contact info. you probably have to send them a support email.

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Fran, IT
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Satisfied Customers: 267
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