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I do not get new e-mail on laptop macair. Internet

Customer Question
I do not get...

I do not get new e-mail on laptop macair

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Internet connection iOS O.K., I get my e-mails on my iPad but not on my laptop

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No ,It was OK 2 days ago. did I do something ?

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
3/9/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. What email account are you having trouble with -- Gmail? AOL? Hotmail? or others?
  2. Are you using the Mail app -- the one with the postage stamp on the dock -- to access your emails?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 4 months ago
1 yahoo
2 yes
Email technician: Jess M., Computer Support Specialist replied 4 months ago

Thank you for writing back with that information.

  1. When was the last email that you received? (Check the date of the last email received)
  2. Are you able to SEND emails?
  3. Are you getting any error when receiving fails?
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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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