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I can log in to microsoft account, but i have forgotten my…

Customer Question
I can log in...

I can log in to microsoft account, but i have forgotten my WINDOWS password ***** need to reset it

Technician's Assistant: What device or product does this involve?

Trying to get my email back that have gone rogue on me

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail and outlook but use hotmail most of the time

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone tablet and internet on computor

Technician's Assistant: What troubleshooting have you tried?

Anything i get from my computor

Technician's Assistant: Anything else you want the Microsoft Office Expert to know before I connect you?

Not sure?

Submitted: 6 months ago.Category: Email
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Answered in 12 minutes by:
3/8/2018
Email technician: Isaac Franklin, Support Technician replied 6 months ago
Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2,115
Experience: Technical Support Coach at Liberty Tax Service
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your windows computer. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

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Email technician: Isaac Franklin, Support Technician replied 6 months ago

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 ?

When you put in the password ***** to many times, do you get a go to microsoft online message and see an email for your name on the login screen for your account?

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Customer reply replied 6 months ago
dell xps 8700 using windows 10 converted form 8.1
no i am directed to log in to microsoft with my password ***** i do then screen changes to requesting windows password
I DON'T REMEMBER IT
Customer reply replied 6 months ago
no i can go to Dell and get it done for free.
Email technician: Isaac Franklin, Support Technician replied 6 months ago

Ok, then i will leave this open for you and if Dell cannot help you can come back and we can continue.

Franklin.

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Customer reply replied 6 months ago
Thanks.
Email technician: Isaac Franklin, Support Technician replied 6 months ago

Until then, i will leave this open, but dont reply until you know you want to cancel or continue to let me know you would like to continue after you talk to them.

Franklin

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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