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Ail. Someone is using my e mail account, it's being hacked,

Customer Question
Someone is using my...

Someone is using my e mail account, it's being hacked, how do I recover it?? please help

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Gmail

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

A web browser

Technician's Assistant: What troubleshooting have you tried?

I tried to login and it says it dosent recognize me

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes my phone and computer have been hacked

Submitted: 4 months ago.Category: Email
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Answered in 1 hour by:
3/8/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,808
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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What's the email provider in question and email program in use? When was your last known-good access to account, from which device?
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Jess M.
Jess M., Computer Support Specialist
Category: Email
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