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I can't get into hotmail. I don't think so. My iPad just…

Customer Question
I can't get into...

I can't get into hotmail.

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

I don't think so. My iPad just asked mr for my Hotmail id.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Later I will want ti know how to transfer my messages. Will I have to pay for all the new options?

Submitted: 6 months ago.Category: Email
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Answered in 28 minutes by:
3/8/2018
Email technician: Randy Computer Tech, Computer Support Specialist replied 6 months ago
Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 10,639
Experience: Computer Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

What is the hotmail email address?

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Customer reply replied 6 months ago
I do have hotmail open on my IPad.
I was told to go to JustAnswer.com; then I was told to ask a question, but I have already been reprimanded for asking the same question twice.
I was sent a code to enter; but, since I can't get into hotmail through my notebook I can't enter it.
We are getting nowhere.May I talk with a real person?
Customer reply replied 6 months ago
my email privileges are being held hostage for $39?
Customer reply replied 6 months ago
Randy, where do we go from here? I am NOT paying $39.
Email technician: syseng, Information Systems Professional replied 6 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 8,065
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

Do the following to reset your Hotmail password:

Click on the following link to open the password ***** web page:

click here

Select the reason you cannot sign in and click Next.
Enter the account email address you're trying to recover.
Enter the characters displayed on the screen, then click Next.

If you have security info on your account, you will receive a one-time code to the alternate phone number or email address on your account. Once you receive the code, enter the code on the next screen, and then enter a new password.

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syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 8,065
8,065 Satisfied Customers
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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