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My gmail account [email protected] has been switched to my…

Customer Question
My gmail account [email protected]

My gmail account [email protected] has been switched to my recovery account and cannot access it

Technician's Assistant: Are you logged into your Gmail account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes phone number, do you want that number?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Nothing that I can think of

Submitted: 6 months ago.Category: Email
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Customer reply replied 6 months ago
My email [email protected] I utilized on Tuesday and saw the difference but I was able to switch between the Gmail accounts then the next day I wasn't able to switch between Gmail accounts and no longer able to access Fu see his [email protected] which is now the recovery account and number.
Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 2 hours by:
3/8/2018
Email technician: syseng, Information Systems Professional replied 6 months ago
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 8,065
Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting
Verified

Hello,

My name is David.

Open the link below in a web browser that you do not normally use for Gmail, such as Firefox or Internet Explorer, and the login to the [email protected] account.

If that works, then access the other account and remove the [email protected] account as your recovery account in Settings > Accounts and Import > Change Password ***** Options.

Please let me know the result.

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syseng
syseng
syseng, Information Systems Professional
Category: Email
Satisfied Customers: 8,065
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Experience: Microsoft Certified Professional (MCSE) with over 18 years experience in configuration and troubleshooting

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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