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Isaac Franklin
Isaac Franklin, Support Technician
Category: Email
Satisfied Customers: 2297
Experience:  Technical Support Coach at Liberty Tax Service
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My computer says I have plenty of storage but gmail keeps

Customer Question

My computer says I have plenty of storage but gmail keeps saying I am out of space
JA: How do you usually access Gmail? On a phone or tablet, or through a web browser?
Customer: through chrome
JA: What troubleshooting have you tried?
Customer: I spoke with Apple and deleted a bunch of stuff. That made my computer say I was fine. How do I delete old mail efficiently
JA: The Email Technician will be able to walk you through that. Anything else you want the Email Expert to know before I connect you?
Customer: no
Submitted: 8 months ago.
Category: Email
Expert:  Isaac Franklin replied 8 months ago.

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your email storage. I apologize for the extended wait time you experienced, I've only just come online now and would like to assist you with your question."

Expert:  Isaac Franklin replied 8 months ago.

Your gmail storage and computer storage are not the same thing.

What did you delete and the steps you took so far?

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Customer: replied 8 months ago.
oxs 10.10.5
Customer: replied 8 months ago.
no, just tell me what to do. I don't like the bait and switch.
Expert:  Isaac Franklin replied 8 months ago.

Ok, we are going to delete out from your gmail to get rid of this issue.

If you are seeing a remote support request. Ignore. It is automated and i am not sending that. The system is.

Customer: replied 8 months ago.
ok
Expert:  Isaac Franklin replied 8 months ago.

Here you go. Follow this guide. Go into your gmail and follow each step on this storage form.

Close gmail after and reboot mac. Tell me if you have that error again.

https://support.google.com/mail/answer/6374270?hl=en

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know. Reply with any and all errors or concerns referring to your technical issue.

Thank you,

~Franklin

Expert:  Isaac Franklin replied 8 months ago.

Hi, can you tell me the results so we can continue or wrap this issue up for records today?