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I am unable to receive or sent e-mails on my outlook. My…

I am unable to...

I am unable to receive or sent e-mails on my outlook. My provider is hughesnet and they say the problem is with my outlook. I keep getting a message asking for my id and my password. When I enter that, it pops back up with the same question. Can you help?

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

I internet connection works ok. I am checking it from outlook.

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

Don't think so. I use AVG as my antivirus.

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Answered in 1 minute by:
3/8/2018
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,063
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me the version of outlook you use please?

Thank you

Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,063
Experience: Over 15 year experience in Email Systems and Programs
Verified
Richard and 87 other Email Specialists are ready to help you
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Customer reply replied 4 months ago
I think its outlook 13

Thank you

Please note, these instructions are done on a computer

If you are on a windows computer, Click this link

download.teamviewer.com/download/TeamViewerQS.exe

Else for a Mac computer, Click this link

download.teamviewer.com/download/TeamViewerQS.dmg

A program will start downloading to your computer (it does not open a webpage, but the file will start downloading to your computer).

Run the program and it shows you and ID and Password.

Give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you

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Richard
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,063
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Experience: Over 15 year experience in Email Systems and Programs

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