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My emails are frozen. I can read the titles but cant open,

Customer Question
My emails are frozen...

My emails are frozen. I can read the titles but cant open, delete or create an email

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Microsoft Outlook

Technician's Assistant: How do you usually access Outlook? On a phone or tablet, or through a web browser?

Desk top through Google. My iPad works fine

Technician's Assistant: What troubleshooting have you tried?

None

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I dont think so. I am not very technical IT minded

Submitted: 4 months ago.Category: Email
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Answered in 3 minutes by:
3/8/2018
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago
Kamil Anwar
Kamil Anwar, Exchange & Email Consultant
Category: Email
Satisfied Customers: 6,971
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

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Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Can we do a remote session so i can fix this for you?

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Customer reply replied 4 months ago
No thanks I am not paying 39 euros for a problem I didn't cause. Sorry
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

You can request cancellation by calling 1(###) ###-####/p>

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Customer reply replied 4 months ago
I am in France, is this a USA number? Cant I cancel by email
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

You can request cancellation by emailing at***@******.***

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Customer reply replied 4 months ago
Thank you
Email technician: Kamil Anwar, Exchange & Email Consultant replied 4 months ago

Welcome

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Category: Email
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Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

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8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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