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I cannot send or receive email from my iPad email. I get the…

Customer Question
I cannot send or...

I cannot send or receive email from my iPad email. I get the message:

Technician's Assistant: Are emails stuck in your outbox or are you receiving an error message?

Rejected by server because it does not allow relaying

Technician's Assistant: Are there any antivirus or firewall settings that could block you from sending mail?

Originally when I could not send email I got this message:

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

The connection to the ongoing server appl.smtp.mail.yahoo.com failed. Additional outgoing mail servers can be configured in settings>Mail>etc.

Submitted: 4 months ago.Category: Email
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Answered in 5 minutes by:
3/8/2018
Email technician: Richard, Email Systems Specialist replied 4 months ago
Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 47,126
Experience: Over 15 year experience in Email Systems and Programs
Verified

Thank you for your question. My name is ***** ***** I look forward to assisting you.

Can you tell me which email service you are connecting to on the iPad to send and receive?

Please let me know

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Customer reply replied 4 months ago
Yahoo
Customer reply replied 4 months ago
$39.00 is too much to spend on a one time problem. Is there an alternative?
Email technician: Richard, Email Systems Specialist replied 4 months ago

Hi there

This is the cost of the service sorry, let me know if you wish to proceed

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Customer reply replied 4 months ago
I paid $5 to get connected to you and I was told you could help and I would be reimbursed the 5. I guess I was mislead?
Email technician: Richard, Email Systems Specialist replied 4 months ago

No it said it was refundable... it is not a free service.

You can obtain a refund here

ww2.justanswer.com/help/how-can-i-request-refund-0

All the best resolving your issue.

Thank you

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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