Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

I can't get into my email. I did that and it just keeps

I can't get into...

I can't get into my email

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I did that and it just keeps saying change

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I did a security code it said it accepted then when I went back in it denied me and now I can't get a security code because I'm not connected to my Microsoft hotmail

Show More
Show Less
Ask Your Own Email Question
Answered in 5 minutes by:
3/8/2018
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,886
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
Please add this page to bookmarks or favorites.

Ask Your Own Email Question

Please tel me the part of your email address after letter @ only.

Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,886
Experience: B.Tech, I have 10+ years of experience in fixing email issues.
Verified
Sandy and 87 other Email Specialists are ready to help you
Ask your own question now
Customer reply replied 4 months ago
Please I need to see my emails

To connect with me over secure remote session on your Microsoft Windows based computer, please follow the steps given below:

Click the link:

http://www.justanswer.com/remotedesktop/join.aspx?Session=bd2636b9-71b5-4753-8082-53990e487bc8

Scroll down on that page and click "I Agree".

Download/allow and run this program(elinsore.screenconnect) to start secure remote session.

Ask Your Own Email Question
Customer reply replied 4 months ago
I am not happy with process

Please type in your contact number(landline or mobile). I will call you directly and help you with this.

Ask Your Own Email Question
Customer reply replied 4 months ago

*****************

okay

Ask Your Own Email Question

I have fixed the issue over the phone. Thank you.

Please click Write a review and add tip and fill this out once click submit button. Thank you

Regards, Sandy

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Sandy Your Own Question
Sandy
Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6,886
6,886 Satisfied Customers
Experience: B.Tech, I have 10+ years of experience in fixing email issues.

Sandy is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I have been locked out of my hotmail account, and can't
I have been locked out of my hotmail account, and can't retrieve it … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't access my hotmail account. When I try to log on, I
When I try to log on, I get a message saying that to fight spam I have to enter a code. When I do this I go the next page and I get this on the page :-( Something went wrongWe can't get that information right now. Please try again later. … read more
Bryan
Bryan
IT Consultant
8,751 satisfied customers
I have been locked out of my hot mail account because
I have been locked out of my hot mail account because Microsoft said ther is no way to prove that it's mine because I no longer have the Yahoo account that was connected for verification purposes. Bec… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I can't remember my password, my phone is not active and my
Hi Pearl, I can't remember my password, my phone is not active and my recovery email address cannot be verified by google. I have emails I must respond to but can't get in. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I haven't accessed my hotmail account for a while and it's
HI I haven't accessed my hotmail account for a while and it's the email address I'm logged in to on all my devices. I tried answering details to prove its my account but I do not remember some of the … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I lost all my e mails and they ask me to make a new outlook,
I lost all my e mails and they ask me to make a new outlook … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Iwrote to you last week re: can't get into my Yahoo.mail
Iwrote to you last week re: can't get into my Yahoo.mail account (using my HP tablet because I killed my Dell computer)- won't accept my password ***** they say it was changed and I don't remember wha… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I hate to be a bother but I am trying to get back into
Hi, I hate to be a bother but I am trying to get back into an older email account that I used and is tied with a tumblr blog account that I use often. Very recently tumblr has required older blogs to … read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
I used VPN and finished. Now I can't login to my emails only
I used VPN for something and finished. Now I can't login to my emails only by resetting the password.I want to login to hotmail with the same password … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
Dec. 12, 2014 at 12.55am, I got an email which said Security
Dec. 12, 2014 at 12.55am, I got an email which said Security Alert from Microsoft account team to access to my account. What account? It also asked if I have another email address and stupid me, I rep… read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
I have a hotmail account that goes right to an outlook.com
I have a hotmail account that goes right to an outlook.com window. Why is it that I can only log on to the account from one location. I have it set at home - but want to use it at another location but… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I seem to have a virus in my Hotmail account. my contacts keep
I seem to have a virus in my Hotmail account. my contacts keep getting spam messages supposedly from me. I think I need to change my password ***** have not been able to. what should I do? My friends … read more
Kamil Anwar
Kamil Anwar
Exchange & Email Consultant
Bachelor's Degree
1,735 satisfied customers
3 months ago the following message from Microsoft was blocking
3 months ago the following message from Microsoft was blocking me from accessing my hotmail account which I access through ninemsn.com.au through Outlook . The message read : MICROSOFT.... CAll us pro… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
i was asked to initiate a verification code for my hotmail
i was asked to initiate a verification code for my hotmail account about a month ago. i gave another email address, on a gmail account, to send the code to. recently i had an email in the gmail accoun… read more
Chris L.
Chris L.
Support Specialist
Vocational, Technical or Trade Scho
1,715 satisfied customers
Windows 7. My Hotmail Inbox has been totally screwed up by
Windows 7. My Hotmail Inbox has been totally screwed up by Microsoft and I am NOT paying for them to fix it. I have had my Inbox flooded with over 4,000 permanently deleted emails. I cannot access my … read more
Expert
Expert
I couldnt access to my hotmail account and it says It looks
I couldn't access to my hotmail account and it says ''It looks like someone else might be using your account To help you—and only you—get back [email protected], we need to verify that it's yours.'' … read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
im locked out of my hotmail account, ive filled in a questionaire
im locked out of my hotmail account, ive filled in a questionaire to get a reset link but had no reply. what do i do?… read more
Cory
Cory
Vocational, Technical or Trade Scho
1,555 satisfied customers
Our hotmail has been blocked and you have sent the code to
our hotmail has been blocked and you have sent the code to the other email address but we do not seem to able to get into that one, wrong Id keeps coming up but it is the one that has come from your c… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x