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I had thought about getting my Hotmail email on my cell

Customer Question
I had thought about...

I had thought about getting my Hotmail email on my cell phone. Evidently this touched off some process. I had started to submit information on a secondary email account I had with gmail. I am told that in 30 days my account information will change. I DO NOT WANT MY ACCOUNT INFORMATION TO CHANGE as l am not going to have my Hotmail accessed by cell phone. For an old person like me with limited skills and who really is not on the internet that often it is not worth the trouble. I will just use my PC to access my Hotmail email. Please stop this 30 day process.

Technician's Assistant: Are you logged into your Hotmail account on any other devices?

I had tried to have my Hotmail account on my android phone but have since changed my mind as it is not worth the trouble. Again I am requesting that there be no change to my present Microsoft account.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Why do I have to reset my password?

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Just that I want everything to stay as it is now disregarding that dannynegro1 business as it was me trying to add Hotmail to my android cell phone but I have changed my mind and will only access my Hotmail on my PC.

Submitted: 4 months ago.Category: Email
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Answered in 1 minute by:
3/8/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a computer with Windows Vista, 7, 8 or 10?
  2. On the computer, are you still able to access your Hotmail account?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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