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After staying at multiple hotels while driving from east…

After staying at multiple...

After staying at multiple hotels while driving from east coast to CA, our "visitor" wifi worked fine. Upon arriving at our hotel, we cannot send or receive. We went through all the proper channels at the hotel, it works fine at Starbucks, please help?

Technician's Assistant: Who makes your router?

I do not know since it belongs to the hotel. Should I hunt them down and confiscate their router?

Technician's Assistant: What have you tried so far?

Everything we can think of. On the phone with our provider (Spectrum) and checked every setting, network and email. Spent 3 hours in hotel manager's office on the phone with a "tech wizard" who used to work here.

Technician's Assistant: Anything else you want the Network Expert to know before I connect you?

No. Not that I can think of.

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Customer reply replied 5 months ago

Tech - cannot receive emails.Please respond vis phone? ***********

Answered in 3 hours by:
3/8/2018
hongkongpom
Category: Email
Satisfied Customers: 1,457
Experience: I am a Microsoft Certified Desktop Support Technician and am qualified to answer any email problems that you are experiencing.
Verified

Hello can other people send/receive email at this hotel do you know?

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Customer reply replied 5 months ago
As far as we know, yes. Our provider is Spectrum, not sure what others' have. Likely not Spectrum.
Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,629
Experience: 16 years experience in troubleshooting email problems.
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Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue

Have you already restarted your computer to see if that helps?

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Customer reply replied 5 months ago
several times.

Can you confirm that this is not an email only issue?

Are you able to get to websites just fine?

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Customer reply replied 5 months ago
We cannot send or receive emails. Internet is OK other than email.

Ahh ok that simplifies things alot

How do you get emails? Browser or outlook?

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Customer reply replied 5 months ago
Outlook, webmail is not working either.

DO you want me to remote in to your computer? I can likely help you fix this in 5 mins flat

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Customer reply replied 5 months ago
We have narrowed it down to something at the hotel blocking data.

I doubt it very much, otherwise nobody in the hotel could get emails and its a specific block so it would have to have been done on purpose which is doubtful also

Mike Taylor
Mike Taylor, Lead Technician and Owner
Category: Email
Satisfied Customers: 2,629
Experience: 16 years experience in troubleshooting email problems.
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Category: Email
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