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The system asks for password, I enter it, and it says you…

Customer Question
The system asks for...

The system asks for password, I enter it, and it says you are set. But I still cannot get in to send or receive emails.

Technician's Assistant: Are you logged into your email account on any other devices?

Just my computer and phone.

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Phone number,(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

My computer would not shut down last night because it said another program was running. Don't know which one was running.

Submitted: 4 months ago.Category: Email
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Answered in 47 minutes by:
3/8/2018
Email technician: Justin Johnson,
 replied 4 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,494
Experience: Training and Development at Scientifically Speaking
Verified

Hi! Welcome to JustAnswer.com! I am Justin. I am sorry for the length of time you have been waiting. With that in mind are you still in need of assistance?

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Email technician: Justin Johnson,
 replied 4 months ago

Who is your email through?

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Customer reply replied 4 months ago
This is too confusing. Cancel.
Email technician: Justin Johnson,
 replied 4 months ago

I will submit your cancel request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

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Customer reply replied 4 months ago
I was given a charge for 45 dollars and then another one for 36 dollars. Too confusing and time consuming. I am cancelling this order.
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Jess M.
Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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