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My email address is. I signed in, box said I needed to sigh…

Customer Question
My email address is***@******.***...

My email address is***@******.***. I signed in, box said I needed to sigh in again with address & password. Did so. Got email from ATT that my email address had been changed. I do not want it changed.

Technician's Assistant: Are you logged into your email account on any other devices?

I: have on my Kindle, but ;not recently

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Customer:(###) ###-####

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I don

Submitted: 4 months ago.Category: Email
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Answered in 4 minutes by:
3/7/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer, a Mac or a Kindle to access your email?
  2. Were you still able to login to your email using your password?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 4 months ago
windows
yes, but I got an email saying my address had been changed. Can you please check and see what it has been changed to or if it has been changed
Email technician: Jess M., Computer Support Specialist replied 4 months ago

Thank you for writing back with that information. Unfortunately, I cannot see what you see on your computer. But let us check together (please help me) to verify if the email you got is just a scam or a phishing attack.

Please check the SENDER of that email and tell me the email address of that sender.

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Customer reply replied 4 months ago
This is ridiculous. All I have is a simple question. It should not cost me a lot of money for someone to answer it. I have been on the phone to ATT for 40 minutes and finally got your number. I am about ready to throw the whole computer in the garbage!!!!
Customer reply replied 4 months ago
Why can I not just talk to a person???????
Customer reply replied 4 months ago
I am getting extremely frustrated
Email technician: Jess M., Computer Support Specialist replied 4 months ago

I am very sorry about your confusion. I understand your confusion but I am just trying to help.

For me to help you, since I do not see what you are seeing, please tell me the SENDER of the email you just mentioned. Can you please check and tell me the SENDER's email address?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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