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I can't get on to my email. My email account, it won't take…

Customer Question
I can't get on...

I can't get on to my email

Technician's Assistant: Are you logged into your email account on any other devices?

My email account, it won't take my password

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

No

Submitted: 4 months ago.Category: Email
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Answered in 26 minutes by:
3/7/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer? a Mac? or a smartphone to access your emails?
  2. What is the email address that you have trouble accessing so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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