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I cannot etrieve my email. My Son changed my usual mail

Customer Question
I cannot etrieve my...

I cannot etrieve my email. My Son changed my usual mail which was listed under***@******.***

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

I cannot checking anyyhing I just want my email, where I had it at aol mail simple free fun

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

My son changed the settings to another system,, I'm having trouble getting back to aol, That is who I've been with for may years I

Submitted: 6 months ago.Category: Email
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 32 minutes by:
3/7/2018
Email technician: Jess M., Computer Support Specialist replied 6 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. How do you access your AOL email? Are you using a web browser like Internet Explorer, Chrome or Firefox? Or are you using an email program like the Mail app or MS Outlook 2016?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

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Customer reply replied 6 months ago
Hi, I'm using windows. My original way was thru email address putt5green @aol.com and then log in aol mail simple free fun. I previously made a phone call. they had me change my email and user name
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Thank you for writing back with that information. You mentioned a phone call -- did you receive it out of the blue? ANd they claimed they are from AOL?

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Customer reply replied 6 months ago
the call went to aol support free of charge. please cancel the service and keep the $5
Email technician: Jess M., Computer Support Specialist replied 6 months ago

Ok. Please contact our customer service for refunds. Or use this link:

ww2.justanswer.com/help/how-can-i-request-refund

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Email technician: Justin Johnson,
 replied 6 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,911
Experience: Training and Development at Scientifically Speaking
Verified

Hi! I am Justin. I see the previous expert has opened the question up to the rest of the experts. Are you still in need of assistance?

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Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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