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My Verizon email address was. I wanted to keep that same…

Customer Question
My Verizon email address...

My Verizon email address was***@******.***. I wanted to keep that same address but since the takeover by aol, I have not been able to use it . Please help me to set up this address so I can retrieve any emails sent to me and to use it again. Thank you. *****

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

I am now using gmail (*****@******.***) but I would like to have both email accounts as I did before the takeover.

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

A desktop.

Technician's Assistant: What troubleshooting have you tried?

I cannot remember now as it has been a while.

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I do not think so.

Submitted: 5 months ago.Category: Email
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Answered in 6 minutes by:
3/7/2018
Email technician: Jeevan DSouza,
 replied 5 months ago
Jeevan DSouza
Category: Email
Satisfied Customers: 172
Experience: Professor at DeVry University
Verified

Hello there! I'm JD and I'd be happy to help. Please let me know if this link helps:

https://support.google.com/mail/answer/21289?hl=en&ref_topic=7280290

You should forward all emailed from your verizon account to Gmail

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Customer reply replied 5 months ago
I do not want them forwarded to my gmail account. I want to have 2 email accounts as I had before. I want my old email address (*****@******.***) to remain as it was. Is this possible? If, not, we can just forget it. Thanks. *****
Email technician: Jeevan DSouza,
 replied 5 months ago

You will have to ask that to a rep from Verizon. I cannot assist with that

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Customer reply replied 5 months ago
No. I thought you would be able to handle it by showing me how I can retrieve my already existing email account. If that is not possible. I will have to live without it. Thanks very much your kind cooperation in this matter. John E. Muth
Email technician: Jeevan DSouza,
 replied 5 months ago

This page should help you:

https://www.verizon.com/support/residential/email

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Email technician: Jeevan DSouza,
 replied 5 months ago

If that link helps, please give me a 5-star rating. Thanks!

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Category: Email
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Experience: Professor at DeVry University

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