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My email is am 70 years old and don't know much about the…

Customer Question
Hi my name is*****...

Hi my name is***** my email is***@******.*** am 70 years old and don't know much about the internet.Recently I had my granddaughter help me get into my account and change my password,she took it upon herself to take over my whole account I now don't know my password ***** do I know anything about my recovery options.she changed everything.I can't get her to help me to recover it !!! What can I do??? I don't remember when I set the account up

Technician's Assistant: Are you logged into your Cox account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

I have a phone number but it asked for hers and then it sent me a bunch of codes yesterday but then it ask for my husbands old email that he don't remember the password *****

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I need help there are some very important emails I need off it

Submitted: 4 months ago.Category: Email
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Answered in 1 hour by:
3/7/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,803
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Did you try Google Account Recovery from HERE? If not, please try it now. If yes, please advise the questions asked by Google during the password ***** process.

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Category: Email
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