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I was on google mail on shared file and I am not sure what…

Customer Question
I was on google...

I was on google mail on shared file and I am not sure what happened but it got deleted. How can I retrieve it?

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser. my internet connection is perfect. I think I deleted it

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I dont think so

Submitted: 5 months ago.Category: Email
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Answered in 3 hours by:
3/7/2018
Email technician: bbao, IT Consultant replied 5 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,976
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
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> it got deleted. How can I retrieve it?

Do you mean a shared file is missing? How was the file shared? On Google Drive? Do you have the link to the missing file?

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Customer reply replied 5 months ago
a shared file. Shared via google drive. I took a screen shot of the shared item and there is a link on the screen shot.
Customer reply replied 5 months ago
are you there?
Email technician: bbao, IT Consultant replied 5 months ago

Yes, I am waiting for your screenshot and the link. Thanks.

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Customer reply replied 5 months ago
oh here they are, sorry about that
Email technician: bbao, IT Consultant replied 5 months ago

In a remote session, to be reviewing soon. Thanks for your patience.

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Email technician: bbao, IT Consultant replied 5 months ago

Can I know who shared the PDF? Are you Dania who shared the file?

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Customer reply replied 5 months ago
i am
Email technician: bbao, IT Consultant replied 5 months ago

Please log on Google Drive to see if the file is still on the server.

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Customer reply replied 5 months ago
i found how to do it. please stop this communication
Customer reply replied 5 months ago
thank you
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