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I was trying to change my email in outlook and now can not…

Customer Question
I was trying to...

I was trying to change my email in outlook and now can not get outlook to restart

Technician's Assistant: How's your internet connection? Are you checking Outlook from a browser or a mail client (e.g. Outlook)?

I am working from home using a browser. I was previous working at the office using their network

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

I do not think so. when I tried to remove the network connection the system could no longer find my profile and will not open for me to add a new email

Submitted: 6 months ago.Category: Email
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Answered in 2 minutes by:
3/7/2018
Email technician: Jason Jones, Computer Technician replied 6 months ago
Jason Jones
Jason Jones, Computer Technician
Category: Email
Satisfied Customers: 19,778
Experience: 10+ years of work experience.
Verified

Hello,

Welcome to JustAnswer.com. My name is***** give me a minute or two to look over your case. If there are any more details that you wish to give me regarding your case, type them in the box below and click the 'reply to expert' button.

If you would like remote support please select the Secure Remote Assistance option. If you do not want remote support please ignore the prompt. The remote service is guaranteed to to help and fix your problem.

Thank you,
Jason

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Email technician: Jason Jones, Computer Technician replied 6 months ago

When you attempt to open and use Outlook, what happens? Are you given any type of error message or does Outlook simply not open?

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Customer reply replied 6 months ago
I want to discontinue this question am not receiving intranet now
Email technician: Jason Jones, Computer Technician replied 6 months ago

If you wish, I can help you fix the problem with the Internet connection.

What exactly did you do to create this problem? What is meant when you say that you "removed the network connection"?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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