Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

This answer was rated:

Unable to access my email changed my android phone number…

unable to access my email***@******.***...
unable to access my email***@******.*** changed my android phone number and loss access was able to answer security questions ok but my phone number changer and couldn,t get any further help
Show More
Show Less
Ask Your Own Email Question
Answered in 20 minutes by:
3/7/2018
Fran
Fran, IT
Category: Email
Satisfied Customers: 289
Experience: Consultant
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

Ask Your Own Email Question

have you gone to the yahoo reset website?

Ask Your Own Email Question

That is a paid service and it shows payment failure

Ask Your Own Email Question
Customer reply replied 6 months ago
Payment was executed via my chase visa and confirmed by them

Ok maybe an error on our end. I'm sure it will be taken care of shortly

Ask Your Own Email Question

Its giveing me the prompt to offer the service now.

Ask Your Own Email Question

Would you like for me to send over the acceptance prompt?

Ask Your Own Email Question
Customer reply replied 6 months ago
Ok

Ok not letting me send over. Since you already requested. Can you resubmitted from your side?

Ask Your Own Email Question
Customer reply replied 6 months ago
In a le to access YAHOO email camagua***@******.*** answered 2 security questions correctly however phone number changed got no further response

OK . Did you do this reset from phone or web?

Ask Your Own Email Question
Customer reply replied 6 months ago
From web

Did you have another email set up to recover from?

Ask Your Own Email Question

its not recognizing the email address of***@******.***

Ask Your Own Email Question
Customer reply replied 6 months ago
email s/b***@******.*** pardon error

And you don't have the same phone number ?

Ask Your Own Email Question

what is the last 4 of the phone number?

Fran
Fran, IT
Category: Email
Satisfied Customers: 289
Experience: Consultant
Verified
Fran and 87 other Email Specialists are ready to help you
Ask your own question now

the remote service just came over

Ask Your Own Email Question

Can you provide the last 4 digits of the phone

Ask Your Own Email Question
Customer reply replied 6 months ago
previous phone number(###) ###-####

There isn't any other way to recover the password. You don't have any alternate emails set up in the account

Ask Your Own Email Question
Customer reply replied 6 months ago
I tried to sign in to the email even put in a new password ***** the previous phone number is ***** they sent the key code and I no longer have that phone no.

Right. And if they can't verify you by sending the code. They won't let you reset password. If you have no other email set up in yahoo to get the code sent to

Ask Your Own Email Question

Its a security feature for all email providers. So when you set up any email accounts make sure to put in a alternate email for security

Ask Your Own Email Question
Customer reply replied 6 months ago
it is***@******.***

OK But it will not let me use that, because its not set up in the other account for recovery method.

Ask Your Own Email Question
Customer reply replied 6 months ago
in this case I don,t think we will be able to complete this transaction

Sorry I wasn't more help. But There isn't anything else I can do given there is no other feature for a reset other than the phone number. Wish I could have helped more. Thanks Just request a refund from CS. But please don't leave a negative review for my services. Thanks

Ask Your Own Email Question
Customer reply replied 6 months ago
will do, have a good day

Thank you

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Fran Your Own Question
Fran
Fran
Fran, IT
Category: Email
Satisfied Customers: 289
289 Satisfied Customers
Experience: Consultant

Fran is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,648 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,765 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,718 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

686 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
Im trying to reset my yahoo password with out alternate
im trying to reset my yahoo password ***** out alternate email address cant seem to do it … read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
794 satisfied customers
I changed my password on my iPad and now not getting email.
I changed my password ***** my iPad and now not getting email. … read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Well, I have two, one thats for my photography and personal
Well, I have two, one thats for my photography and personal information and another for general emails. Well, my personal/photography was taken and I didn't have it properly secured, so now I can't re… read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
829 satisfied customers
I changed my email address yesterday, story, my contacts did
I changed my email address yesterday, long story, my contacts did not move. I've been told by apple that they are in my old email. I changed because I didn't know my password ***** gmail rejected my s… read more
Jason Jones
Jason Jones
AAS Information Technology
6,335 satisfied customers
Somebody hacked my Instagram. I tried my password and the
Somebody hacked my Instagram. I tried my password ***** the person who hacked my account change the email … read more
Josh
Josh
It Support Specialist
Associate Degree
5,163 satisfied customers
Can't access gmail acct. service rep reset my t mobile phone
can't access gmail acct. service rep reset my t mobile phone and i need the id and password ***** reset my phone.I can't remember it and also can't access gmail on my computer. How can I find how to a… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I need help with my gmail I forgot my password and my phone
Hi I need help with my gmail I forgot my password ***** my phone number it go disconnected from the phone and I know my recovery email and the I typed the code in and it said I didn't own the account … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
I dropped my phone in the toilet and now I have a new phone
I dropped my phone in the toilet and now I have a new phone and I don't remember my password. The recovery email I no longer know thevpasssordvto either because my 12 year old changed it a while ago a… read more
Wes
Wes
Owner/Consultant
Bachelor's Degree
379 satisfied customers
My Facebook account and both emails have been hacked, I've
My Facebook account and both emails have been hacked, I've tried resetting my making a new email and going through the steps to get a verification code sent to the new email but google said it couldn'… read more
Mr.Med
Mr.Med
1,277 satisfied customers
Lost my email icon off the phone how do i get it back. Its
lost my email icon off the phone how do i get it back … read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I changed my gmail password in one place on my iMac but
I changed my gmail password ***** one place on my iMac but other places that require that password *****'t let me sign in … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
When I try to get a new password it wants me to put in 2
When I try to get a new password ***** wants me to put in 2 missing numbers on phone number and the last 2 digits are incorrect, so I can't get a new password … read more
Thomas Kline
Thomas Kline
IT support Analyst
Associate of Applied Science
6 satisfied customers
I forgot my password for. My I phone. [email protected]
Anything else you want the Email Expert to know before I connect you?… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
121 satisfied customers
I had thought about getting my Hotmail email on my cell
I had thought about getting my Hotmail email on my cell phone. Evidently this touched off some process. I had started to submit information on a secondary email account I had with gmail. I am told tha… read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I can't get my email anymore. I got an email that said to
I can't get my email anymore. I got an email that said to change my google password … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,648 satisfied customers
I cant log into my yahoo account because i forgot my
i cant log into my yahoo account because i forgot my password ***** am unable to answer my security questions i have access to my email on my phone because i am always signed in but i cant access my a… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
There i forgot my pass word and now i dont have any acsses
ok there i forgot my pass word and now i dont have any acsses to my account to add to my new phone with new number … read more
RussellA
RussellA
Solutions Architect
Bachelor's Degree
123 satisfied customers
Ok, I have a bellsouth.net email acct. I was receiving my
HI, my name is***** have a bellsouth.net email acct. I was receiving my email on my android up to Jan.3 2018. I then tried to access email from my new laptop with windows 10 and outlook 2016. This ema… read more
bbao
bbao
Freelance IT Consultant
74 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x