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Unable to access my email changed my android phone number…

unable to access my email***@******.***...
unable to access my email***@******.*** changed my android phone number and loss access was able to answer security questions ok but my phone number changer and couldn,t get any further help
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Answered in 20 minutes by:
3/7/2018
FRAN KING
Category: Email
Satisfied Customers: 210
Experience: Consultant
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know

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have you gone to the yahoo reset website?

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That is a paid service and it shows payment failure

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Customer reply replied 1 month ago
Payment was executed via my chase visa and confirmed by them

Ok maybe an error on our end. I'm sure it will be taken care of shortly

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Its giveing me the prompt to offer the service now.

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Would you like for me to send over the acceptance prompt?

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Customer reply replied 1 month ago
Ok

Ok not letting me send over. Since you already requested. Can you resubmitted from your side?

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Customer reply replied 1 month ago
In a le to access YAHOO email camagua***@******.*** answered 2 security questions correctly however phone number changed got no further response

OK . Did you do this reset from phone or web?

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Customer reply replied 1 month ago
From web

Did you have another email set up to recover from?

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its not recognizing the email address of***@******.***

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Customer reply replied 1 month ago
email s/b***@******.*** pardon error

And you don't have the same phone number ?

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what is the last 4 of the phone number?

FRAN KING
Category: Email
Satisfied Customers: 210
Experience: Consultant
Verified
FRAN KING and 87 other Email Specialists are ready to help you
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the remote service just came over

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Can you provide the last 4 digits of the phone

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Customer reply replied 1 month ago
previous phone number(###) ###-####

There isn't any other way to recover the password. You don't have any alternate emails set up in the account

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Customer reply replied 1 month ago
I tried to sign in to the email even put in a new password ***** the previous phone number is ***** they sent the key code and I no longer have that phone no.

Right. And if they can't verify you by sending the code. They won't let you reset password. If you have no other email set up in yahoo to get the code sent to

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Its a security feature for all email providers. So when you set up any email accounts make sure to put in a alternate email for security

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Customer reply replied 1 month ago
it is***@******.***

OK But it will not let me use that, because its not set up in the other account for recovery method.

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Customer reply replied 1 month ago
in this case I don,t think we will be able to complete this transaction

Sorry I wasn't more help. But There isn't anything else I can do given there is no other feature for a reset other than the phone number. Wish I could have helped more. Thanks Just request a refund from CS. But please don't leave a negative review for my services. Thanks

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Customer reply replied 1 month ago
will do, have a good day

Thank you

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FRAN KING
FRAN KING
FRAN KING, IT
Category: Email
Satisfied Customers: 210
210 Satisfied Customers
Experience: Consultant

FRAN KING is online now

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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