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I need to retrieve emails from my gmail address from Hangout…

I need to retrieve...

I need to retrieve emails from my gmail address from Hangout that are over 30 days old. Is this possible?

Technician's Assistant: How do you usually access Gmail? On a phone or tablet, or through a web browser?

Phone and laptop

Technician's Assistant: What troubleshooting have you tried?

I do not know what I need to do

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

These emails were from last summer and are extremely important for me to retrieve.

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Answered in 8 minutes by:
3/7/2018
jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 3,084
Experience: 12+ years experience. Expert in different email servers and clients.
Verified
Thank you very much for giving us an opportunity to help you. I am Jins here to assist you. Do you want to recover emails or hangout messages? Did you deleted it before?
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Customer reply replied 4 months ago
they are hangout messages that come thru my email. I did delete it
On your computer, go to Hangouts at hangouts.google.com or in Gmail.
Open settings: On hangouts.google.com: Click Menu Settings. ...
Click Archived Hangouts.
Click the conversation you want to bring back.
At the top right of the Hangout window, click Settings .
Click Unarchive conversation.
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Customer reply replied 4 months ago
this does not pull messages from august forward
Are you saying you can't see the messages after August?
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Customer reply replied 4 months ago
correct. Only current messages
Customer reply replied 4 months ago
says no archived messages
On your computer, open Gmail with the same account you use for Hangouts.
In the search box, type in:chats and a word.
Click Search Search.
In the search results, Hangouts messages will have a Hangouts icon. Is it showing the messages you need?
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Customer reply replied 4 months ago
no only recent chats
Instead of inbox open Trash. Then search as above.
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Customer reply replied 4 months ago
having problems getting the chats to pull in
Can you please wait until this night? If so I can remotely connect to your computer and check.
jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 3,084
Experience: 12+ years experience. Expert in different email servers and clients.
Verified
jinsmn and 87 other Email Specialists are ready to help you
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Customer reply replied 4 months ago
absolutely. it is very very important I get these specific chats
Customer reply replied 4 months ago
I will signoff now and wait to hear from you later. thank you

I am ready for remote support. Please let me know when you are ready.

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Customer reply replied 4 months ago
Just one minute
Customer reply replied 4 months ago
I am ready
Customer reply replied 4 months ago
Are you there
Customer reply replied 4 months ago
I am logged on for access when you are available.

PLEASE CLICK HERE. You will get open a Justanswer window. Click on the green I Agree button. You will be prompted to download a small program named Elsinore Screen Connect Client. Download and Run it. Then I will able to connect to your computer and work on it to resolve the issue.

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jinsmn
jinsmn
jinsmn, Computer Hardware Engineer
Category: Email
Satisfied Customers: 3,084
3,084 Satisfied Customers
Experience: 12+ years experience. Expert in different email servers and clients.

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