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I got a new computer and i'm trying to move my to my new…

Customer Question
I got a new...

I got a new computer and i'm trying to move my***@******.*** to my new system but my wife opened a new account behan.pathickory.com and now i cannot transfer my old account

Technician's Assistant: How's your internet connection? Are you checking your email from a browser or a mail client (e.g. Outlook)?

Browser i think

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No my new account will not let my old account into the current system

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I just want to remove***@******.*** removed from my new system so you can add***@******.*** to my new computer

Submitted: 6 months ago.Category: Email
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Answered in 1 minute by:
3/7/2018
Email technician: John, Email Support Specialist replied 6 months ago
John
John, Email Support Specialist
Category: Email
Satisfied Customers: 6,058
Experience: I've been in the IT industry for the past 7+ years. I do e-mail password recovery, compromised email account recovery and more.
Verified

Hello and welcome to Justanswer which is a paid independent Q&A and Tech support providing site. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble.

Are you seeing this***@******.*** on a web browser like Chrome,Edge or Firefox ?

Do you know the password ***** your original gmail account ?

Thank you

Note: - Use the reply box just below type the reply in it and click on send.

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Email technician: John, Email Support Specialist replied 6 months ago

Checking to see whether you still need help.

Use the reply box just below type the reply in it and click on send.

Thank you.

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Jess M., Computer Support Specialist
Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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