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My email pasSwoRd does not work.. nothing... no in or out…

Customer Question
My email pasSwoRd *****...

My email pasSwoRd ***** not work.. nothing... no in or out email

Technician's Assistant: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?

Att /yahoo

Technician's Assistant: How do you usually access Yahoo? On a phone or tablet, or through a web browser?

Web browser

Technician's Assistant: What troubleshooting have you tried?

About 4 hours of personal telephone assistance. Would have been easier on the tech if I could have answered the security question, "What is my favorite restaurant?" I now remember!

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes. The tech identified me by my social security # and tried (but failed) to send me a temporary password *****(###) ###-#### It is my at&t data landline. It has no text capability or voice mail... must be audible message to me.

Submitted: 4 months ago.Category: Email
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Customer reply replied 4 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 4 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 4 months ago
You cannot respond via email... it doesn't send or receive. I am using Outlook 2007 as my mail manager.
Customer reply replied 4 months ago
Are you still there?
Answered in 3 hours by:
3/7/2018
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,805
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

Are you currently still an AT&T users of any of their services such as phone, home Internet or wireless broadband? IF yes, you may reset password ***** AT& T site, not yahoo's side.

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Category: Email
Satisfied Customers: 2,556
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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