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I cannot access my old email address created a new one and a…

Customer Question
I cannot access my...

I cannot access my old email address created a new one and a new user and pw but I need my contact list from my old email account listed under lconehead2 can you help me get this list

Technician's Assistant: Are you logged into your email account on any other devices?

Yes

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Its really important to me to get that list as it has medical contacts

Submitted: 6 months ago.Category: Email
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Answered in 4 minutes by:
3/7/2018
Email technician: bbao, IT Consultant replied 6 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 2,165
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> lconehead2

is it is the first part of your old email address (before the "@" sign)?

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Customer reply replied 6 months ago
my old email address is as follows lconehead2
Customer reply replied 6 months ago
sorry can't do that only want to pay the five dollar fee can you help if not cancel the fee
Email technician: bbao, IT Consultant replied 6 months ago

If this is your first time here, I would like to go over a few things:

  1. Please be aware that you are using JustAnswer, a paid service providing professional support with guaranteed quality. This is not a service for $5 (your deposit). Please advise if you want to continue or not. Thanks.
  2. You may see an offer for a phone call or remote support for an extra fee, this is not from me, by the site automatically. If you think it is unnecessary or unrelated for your question, please disregard it.
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Customer reply replied 6 months ago
what is your response no further charges I don t want your extra help only want my contact list from aol old email account if you can't do this then cancel my request and send me a note stating you are doing just that
Customer reply replied 6 months ago
please cancel my request do not want your lack of service and do not charge my card
Email technician: Justin Johnson,
 replied 6 months ago
Justin Johnson
Category: Email
Satisfied Customers: 2,917
Experience: Training and Development at Scientifically Speaking
Verified

I will submit your refund request now. I will not be able to respond after as customer service will handle it from there. Thanks and have a wonderful day!

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Jess M.
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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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