Email

Need help with email? Ask your email questions online

Ask a Computer Expert,
Get an Answer ASAP!

I can’t get my gmail acc back. I’m on the gmail from the web…

Customer Question
I can’t get my...

I can’t get my gmail acc back

Technician's Assistant: How's your internet connection? Are you checking Gmail from a browser or a mail client (e.g. Outlook)?

Yes I’m on the gmail from the web browser (chrome)

Technician's Assistant: Are there any antivirus or firewall settings that could block you from receiving mail?

No there’s none it’s just when I keep logging in, it gave me verify if it’s me but the problem is my old number is ***** with my gmail, and I answered the security questions but still couldn’t log me in

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

Yes please

Submitted: 4 months ago.Category: Email
Show More
Show Less
Ask Your Own Email Question
Answered in 3 minutes by:
3/7/2018
Email technician: Jess M., Computer Support Specialist replied 4 months ago
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
Experience: Computer Software Support Specialist for more than 10 years
Verified

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. Few things first:

  1. Are you using a Windows computer or a Mac?
  2. Did you forget your Gmail password?

Please let me know by replying to me here so that I can help you further.
Best regards,
Jess

Ask Your Own Email Question
Customer reply replied 4 months ago
No I’m using my phone and computer as well and no i remember my password ***** use my gmail everytime it’s just my acc can’t verify me
Customer reply replied 4 months ago
When I verify myself with my other email that is linked to my locked acc the code they sent didn’t work either, and my old phone number which I don’t have with me anymore and it’s causing a lot of problem
Customer reply replied 4 months ago
Hello are you still there??
Email technician: bbao, IT Consultant replied 4 months ago
bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 1,853
Experience: CISM / CISSP / MCSD - Azure Solutions Architect / MCSE - Cloud Platform and Infrastructure / MS MVP
Verified

> Yes I’m on the gmail from the web browser (chrome)

Are you able to access your Gmail account via web from HERE?

Ask Your Own Email Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with an email technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Jess M. Your Own Question
Jess M.
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 2,556
2,556 Satisfied Customers
Experience: Computer Software Support Specialist for more than 10 years

Jess M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

My Expert answered my question promptly and he resolved the issue totally. This is a great service. I am so glad I found it I will definitely use the service again if needed.

One Happy CustomerNew York

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

Jess M.

Jess M.

Computer Support Specialist

2,556 satisfied customers

Computer Software Support Specialist for more than 10 years

Kamil Anwar

Kamil Anwar

Exchange & Email Consultant

1,735 satisfied customers

8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.

Chris L.

Chris L.

Support Specialist

1,715 satisfied customers

Certified Email Expert with over 10 years experience.

James K.

James K.

Consultant

1,585 satisfied customers

Technical Director of IT Company

Frederick S

Frederick S

Computer Specialist

701 satisfied customers

Computer technician; founder of a home PC repair company.

IT Miro

IT Miro

Computer Scientist

682 satisfied customers

Bachelor's Degree in Information Technology, Microsoft Certified Professional

A. Stevens

A. Stevens

Computer Engineer

530 satisfied customers

10+ years of Desktop, Laptop, and Server troubleshooting and support.

< Previous | Next >

Related Email Questions
I cannot get into my sbcglobal.net email account..error
I cannot get into my sbcglobal.net email account..error message says account not found!! Called att about it but they couldn't access it either and I'm waiting to hear back from their it dept … read more
Harry
Harry
3 satisfied customers
Can't remember password and the verification email doesn't
Can't remember password ***** the verification email doesn't exist anymore. How do I long on to my email? … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
974 satisfied customers
I'm completely locked out. i've tried the forgot password
I'm completely locked out. i've tried the forgot password ***** everything and it just keeps saying it can't verify me … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have a an iPhone and a iPad I change I will eight I did my
I have a an iPhone and a iPad I change I will eight I did my iPhone with a started it and use a different code word because I couldn't use the same one as on my phone and when I did it I got my iPad t… read more
bbao
bbao
IT Consultant
1,853 satisfied customers
Bought an I phone 7+. Tried to set it up. Couldn't get
Bought an I phone 7+. Tried to set it up. Couldn't get email, next day both my wife's iPad and mine can't get email. Help … read more
bbao
bbao
IT Consultant
1,853 satisfied customers
I can't get into my account. I can log onto my email on my
yes but when I go through that it keeps asking questions until it gets to when I opened this account which was so long ago I can't remember then it says it can't verify me and log onto the computer as a guest. I'm using a chrome notebook as a computer but never had any troubles before … read more
Jess M.
Jess M.
Computer Support Specialist
Bachelor's Degree
2,556 satisfied customers
I'm on my tablet and my question is about how to recover and
I'm on my tablet and my question is about how to recover and close a very old email account. Actually I have several and they haven't been used for many years. But I keep receiving notices that someon… read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
My husband has hacked my gmail account because I caught him
My husband has hacked my gmail account because I caught him with very sensitive information on his phone including evidence of homosexuality, possible pedophilia, & other behaviors. I deleted the acco… read more
bbao
bbao
IT Consultant
1,853 satisfied customers
Problem with gmail account only have it in IPad not any
Problem with gmail account only have it in IPad not any other device and cannot sign in on chrome gmail etc… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Can't login because I forgot my password and I don't have my
Can't login because I forgot my password ***** I don't have my old phone number And when I tried to send a security code to my my account from someone else's Gmail then it won't except the code … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I can't log into my gmail because I forgot my password, my
I can't log into my gmail because I forgot my password, my recovery email is an old one from high school I cannot access anymore, and the recover phone number is ***** old phone number … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
I recently lost my phone overseas I now have a new one but
I recently lost my phone overseas I now have a new one but gmail won't let me log in on my phone. All other devices are working … read more
sandy
sandy
Technical Specialist
B.Tech
2,498 satisfied customers
How do I recover my Gmail acct if I have changed my phone
How do I recover my Gmail acct if I have changed my phone number and can't receive the verification code … read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,130 satisfied customers
I've messed up logging in my password, cause I rent to
Hi I've messed up logging in my password ***** cause I rent to forget things that I've changed often. LoL it's been super long since I set up my gmail & I've forgotten the date I set it up … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I'm trying to login to my gmail account and it's locked out.
I'm trying to login to my gmail account and it's locked out … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I'm having trouble after trying to update windows 10, Gmail,
I'm having trouble after trying to update windows 10 … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
I can't access my gmail account, apparently it was hacked
I can't access my gmail account, apparently it was hacked and shut down and now I can't open it … read more
bbao
bbao
IT Consultant
1,853 satisfied customers
I am not sure but somehow I have managed to lose Gmail from
I am not sure but somehow I have managed to lose Gmail from my Incredimail. I changed my password ***** week ( on your advice) & when I did Gmail vanished. It is still showing as my default email but … read more
bbao
bbao
IT Consultant
1,853 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x