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Can no longer use my e mail acct. when I reset my password…

Customer Question
Can no longer use...

Can no longer use my e mail acct. when I reset my password *****’s either been used before or it’s an incorrect password

Technician's Assistant: Are you logged into your email account on any other devices?

No

Technician's Assistant: Do you have security questions or a phone number on file to help reset your password?

Yes I answer them all correctly. I was on the phone with Apple for over one hour and still couldn’t be fixed

Technician's Assistant: Anything else you want the Email Expert to know before I connect you?

I also have a dell computer and cannot get connected to the internet

Submitted: 4 months ago.Category: Email
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Answered in 4 minutes by:
3/7/2018
Email technician: Moses C,
 replied 4 months ago
Moses C
Category: Email
Satisfied Customers: 940
Experience: Resolution Specialist at Wipro Bpo Services
Verified

Hi, Welcome to JustAnswer preminum/paid service, thank you for utilizing our service.
I am sorry to hear that you are facing problem with your computing device.
I will be the expert in assisting with the issue you are having.
can you explain me a bit more about this what email you are unable to login to?

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Category: Email
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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